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AEM Support Analyst

Company: Luxoft USA Inc
Location: Nashville
Posted on: November 22, 2020

Job Description:

Project Description Business Area Group Technology is the IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of client across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management. Technology Operations Center (TOC) within IT is accountable for maintaining availability and stability of the Client's Production environment Your team You'll be working in the TOC (Technology Operations Center) team in Nashville location. The TOC team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer user needs. We are aligned to Wealth Management Americas (WMA) business and IT Application Service Line where the approach is based on the trusted relationship of our Financial Advisors and their clients. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management. Responsibilities We are looking for someone who will bull Perform as the application support analyst to provide hands on onboarding of AEM Adobe US platform. AEM US is the strategic forms management platform as part of the transformation program to reduce dependency outside the US. bull Participateconduct bank's "Permit-to-Operate" technical readiness criteria process for multiple key components as part of transition of strategic platform into production. bull Ensure production stability and availability for key operational business processes. bull Handle incident escalation and management bull Face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams bull Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams bull Drive process improvement initiatives alongside global production support projects. bull Create and maintain written procedures and make available for audit or management review. bull Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders. bull Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. bull Display strong analytical, problem-solving and synthesizing skills (i.e. ability to troubleshoot and figure problems out) Your Experience Skills bull Experience in application support (5 years) bull General knowledge of client, operations, account and data distribution applications technologies bull Demonstrated working experience with Adobe AEM, Websphere, Unix, Oracle bull Good understanding and work experience of Java Frameworks (Struts, Spring etc.) bull Performance optimization and scalability in AEM understanding of AEM Security model with understanding of SSO bull Experience in JavaJ2EE, JMS, SFTP connectors, monitoring tooling is a plus bull Experience in the Finance or Banking Industry preferred. bull Ability to solve complex issues (covering both technical and business areas) Experience in ITIL Service Processes (incident, problem, release and event management) bull Solid technical and presentation skills bull Highly refined and professional in verbal and written communications bull Excellent proven Incident management and organization skills bull Evidence of being able to work in a dynamic and stressful environment bull Experience with capacity planning, scalability, performance, load testing bull Understanding of and ability to invoke web services - REST (JSONXML), SOAP (with WSDL). bull Ability to work closely with the client members of the team and SMEs Mandatory Skills You have bull Experience in IT in support of Operations, financial reporting, reconciliation as well as Wealth Management systems bull 5 years of global experience in support services, strong service delivery skills and vendor management experience. bull A proven track record of collaborating in matrix international environments, driving consensus and constructively challenging Senior IT Stakeholders Clients bull Demonstrated hands-on domain skills and track record of successful projects and deliveries bull A reputation for building effective relationships and influencing decisions amongst business partners and stakeholders bull Highly refined and professional verbal and written communications with ability to communicate strategic business value to business and technology partners with the ability to work collaborating as a team and independently with new and unique ideas bull Experience of managing a relationship with a Managed Service vendor or managing an internal support desk for a bank or large scale vendor. bull Demonstrable experience in delivering a quality operational service to customers bull Operating in a Global team environment bull ITIL Qualified proficient in using Service Now bull Evidence of being able to work in a dynamic and stressful environment bull Experience with tools like App Dynamics and Splunk You are bull Honest, reliable, self-motivated with a high level of integrity bull Highly committed, resilient and outcome focused. Have a strong focus on ownership of issues and commitment to resolving them bull Customer centric mindset, autonomous and self-driven, multi-tasker bull Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude bull Keen to learn new technologies and build a solid understanding of the business context of the applications. bull Maintain high level of availability and act as a complete team player. Ability to context switch. bull A strong leader who is known to recruit, lead and develop a senior talent bench bull Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

Keywords: Luxoft USA Inc, Nashville , AEM Support Analyst, Accounting, Auditing , Nashville, Tennessee

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