Guest Services Agent - Overnight - Gaylord Opryland Resort & Convention Center (17001E24)
Posted on: August 17, 2019
Heres To Your Journey with Gaylord Gaylord is one of Marriott
Internationals 30 renowned hotel brands. As the worlds leading
hospitality company, we offer unmatched opportunities for
associates to grow and succeed. We believe a great career is a
journey of discovery and exploration. The Gaylord Opryland Resort &
Convention Center, located at 2800 Opryland Drive, Nashville, TN,
37214 is currently hiring a Guest Services Agent - Overnight.
Responsibilities include: Process all guest check-ins, check-outs,
room assignments, and room change/late check-out requests. Secure
payment; activate/reissue room keys. Ensure rates match market
codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in
computer system. Coordinate with Housekeeping to track room status
and guest concerns. File guest paperwork or documentation. Operate
telephone switchboard station. Run and check daily reports,
contingency lists, and credit card authorization reports. Supply
guests with directions and information. Answer, record, and process
all guest calls, requests, questions, or concerns; follow up to
ensure each has been met to guests' satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at
beginning and end of shift. Cash guests' checks, process all
payment types, vouchers, paid-outs, charges, and provide change.
Notify Security of any reports of theft. Follow company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach
common goals; listen and respond appropriately to the concerns of
employees. Comply with quality assurance standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to Marriott career site and search
for req no: 17001E24 So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, Nashville , Guest Services Agent - Overnight - Gaylord Opryland Resort & Convention Center (17001E24), Sales , Nashville, Tennessee
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