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College Graduates - Business Solutions Rep - Multi-Product Service Center

Company: Paychex
Location: Nashville
Posted on: October 12, 2018

Job Description:

Acts as a Paychex service advisor for clients by providing best in class service. Responds to client inquiries and concerns and assists the client to ensure timely resolution of concerns. Acts as a primary contact and advocate for multi-product clients.

- Answers, applies knowledge, and responds to calls daily from complex
clients on products in order to meet client needs.
- Takes inbound and makes outbound calls in order to support clients
with the assigned products and services.
- Researches and resolves complex client and system issues in a
complete, accurate and timely manner to ensure client satisfaction.
- Logs and documents client conversations and issues completely and
accurately to ensure that others servicing the client understand the
interactions that have preceded.
- Supports custom interfaces between Paychex platforms and client's
3rd party software to meet the needs of the client.
- Assists clients in building custom reports to meet the needs of
the client.
- Provides outstanding service to maintain a high rate of client
retention and builds trusted relationships.
- Conducts effective WebEx and online training to meet the needs of
the client.
- Maintains knowledge of applicable Paychex payroll and ancillary
products to ensure client satisfaction and retention.
- Corresponds with federal, state, and local tax agencies on behalf of
clients to resolve problems.
- Establishes and maintains a positive working relationship with
clients and agencies to promote a positive quality service image.
- Collaborates to achieve team objectives and division goals. Works in
partnership with other Paychex divisions to deliver outstanding
client service.

Keywords: Paychex, Nashville , College Graduates - Business Solutions Rep - Multi-Product Service Center, Sales , Nashville, Tennessee

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