Client Services Representative

Company: NVA
Location: Nashville
Posted on: May 28, 2023

Job Description:

General information

City: Nashville

State: Tennessee

Hospital Name: Nashville Veterinary Specialists

Job Type: Support Staff

Description & Requirements

Veterinary Receptionist - Client Services Representative

Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team! We are looking for of course ANIMAL LOVERS who are team players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment! Apply today to join our family, help us make a difference in an animal's life, and to advance your career!

WHY WORK WITH US?
Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

Shifts Avaliable:

• Sunday - Wednesday 2pm-12am
• Thursday - Saturday 12pm-12am
• Daytime and Evenings
• Shift Differential provided for evening/weekend shifts
  
  Job Summary: Exemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions.
  
  Job Description:
  
  • Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
  • Be aware of sensitive situations, showing compassion and empathy
  • Enter client, patient, rDVM and financial information into hospital system.
  • Schedule appointments for clients via telephone and in person
  • Maintain Google Sheets documents (referrals, cancellation list, etc)
  • Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
  • Process daily faxes/emails throughout the day as needed
  • Maintain cash drawer and cash deposits
  • Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager
  • Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience
  • Active demonstration of a "can do" attitude
  • On-call participation required (after training)
    
    BENEFITS:
    
    • Competitive salary
    • Paid Time Off
    • Insurance (Medical, Dental & Vision)
    • Short/long term disability and life insurance
    • 401(k) Retirement Plan
    • State-of-the-art newly renovated front desk
    • Discounted pet products & services for personal pets
    • C.E. Allowance
    • Penn Foster and VetBloom Sponsorship Program
    • Uniform allowance
    • Cell phone discounts
    • YMCA corporate memberships
    • Team building and volunteer events
    • Career development
    • Excellent opportunities for advancement and MORE!
      
      WHO ARE WE? NVS is a 24/7 veterinary specialty and emergency hospital. We are located in a recently expanded 24,000 square foot hospital with digital radiography, computed tomography (CT), on-site magnetic resonance imaging (MRI), ultrasound, endoscopy, access to an on-site commercial laboratory, and more. Our primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. We have a comprehensive recycling and composting program as well as a 5,000-gallon rainwater collection system, roof-mounted photovoltaic solar panel system, skylights, and an energy recovery system for heating and air.
      
      Physical/Environmental Requirements: This job classification requires that the applicant be capable of standing continuously for up to four hours with little or no breaks during; sitting; lifting up to 30 pounds; carrying up to 30 pounds; reaching; speaking; seeing; and hearing. This job classification also involves repetitive use of the hands, wrists, and arms. Individuals must be able to meet the minimum dexterity requirements of the position.

Keywords: NVA, Nashville , Client Services Representative, Sales , Nashville, Tennessee