Front Desk Agent
Company: Pyramid Global Hospitality
Location: Nashville
Posted on: January 27, 2023
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Job Description:
Right around the corner from Broadway's neon marquees, booming
live music scene and iconic hotspots, Cambria Hotel Nashville
Downtown embodies the real soul of rock and roll. Blending boutique
comfort with full-service amenities, top-notch hospitality,
distinctly southern vibe and a little hint of edge, this is a Music
City original for the modern traveler. At the Cambria Hotel
Nashville we consistently rise above the competition. On day one,
you will begin with a robust wage package, excellent benefit plans,
a matching 401K plan, professional development, generous bonuses,
travel perks and the opportunity to grow across a portfolio of 100
hotels representing all major brands. We are an Employer of
Choice-we understand that the care of our team members is as
important as the service we provide to our guests and the
communities around us. If you have a genuine passion for
hospitality, come and join our team. You will have an important
role in the delivery of outstanding service and memorable
experiences for each guest. You will have fun, learn and be part of
a successful journey at a growing company. Find out today what a
career at Cambria Hotel Nashville with Pyramid Global Hospitality
can mean for you Cambria Hotel Nashville Downtown boasts 255 guest
rooms and 4055 sq. ft. of event space. Greets and registers guests,
provides prompt and courteous service, and closes out guest
accounts upon completion of stay to meet Pyramid Hotel Groups' high
standards of quality. The Front Desk Agent will: Greet customers
immediately with a friendly and sincere welcome. Use a positive and
clear speaking voice, listen to understand requests, respond with
appropriate action and provide accurate information such as outlet
hours and local attractions. Complete the registration process by
inputting and retrieving information with routine difficulty from a
computer system, confirming pertinent information including number
of guests and room rate. Promote Hotel's marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Non-verbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Requires continual
standing and movement throughout front office area. Verify and
imprint credit cards for authorization using electronic acceptance
methods. Handle cash, make change and balance an assigned house
bank. Accept and record vouchers, travellers checks, and other
forms of payment. Convert foreign currency at current posted rates.
Perform accurate, moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using
the computer. Promptly answer the telephone using positive and
clear English communication. Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages and facsimiles for customers as
requested. Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergency and/or heavy
hotel activity, and resolve complications such as location changes
or credit issues. Field guest complaints, conducting through
research to develop the most effective solutions and negotiate
results. Listen and extend assistance in order to resolve problems
such as price conflicts, insufficient heating or air conditioning,
etc. Take ownership of guests challenges and follow through to
ensure guest satisfaction. Remain calm and alert especially during
emergency situations and heavy hotel activity. Plan and implement
detailed steps by using experienced judgement and discretion.
Other: Regular attendance in conformance with the standards, which
may be established by Pyramid Hotel Groups from time to time, is
essential to the successful performance of this position. Employees
with irregular attendance will be subject to disciplinary action,
up to and including termination of employment. Due to the cyclical
nature of the hospitality industry, employees may be required to
work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with
Pyramid Hotel Groups rules and regulations for the safe and
efficient operation of hotel facilities. Employees who violate
Hotel rules and regulations will be subject to disciplinary action,
up to and including termination of employment. SUPPORTIVE
FUNCTIONS: In addition to performance of the essential functions,
this position may be required to perform a combination of the
following supportive functions, with the percentage of time
performing each function to be solely determined by the supervisor
based upon the particular requirements of the hotel. Summon
bell-staff assistance to escort guests to their rooms as
appropriate. Provide safety deposit boxes for guest by pulling the
box from the vault and carrying it to the customer. File access
slips in room order. Operate facsimile machine to send, receive,
and log incoming transmissions. Notify guests of incoming faxes
using the message function of the computer. Use the photocopier to
make copies of items as required. File registration cards in room
number order. Retrieve registration cards from the files for each
check out. Other duties as assigned by the supervisor such as
assisting PBX operators or reservations agents. SPECIFIC JOB
KNOWLEDGE, SKILL AND ABILITY The individual must possess the
following knowledge, skills and abilities and be able to explain
and demonstrate that he or she can perform the essential functions
of the job, with or without reasonable accommodation, using some
other combination of skills and abilities. Basic mathematical
skills and considerable skill in the use of a calculator to prepare
moderately complex mathematical calculations without error. Ability
to effectively deal with internal and external customers, some of
whom will require high levels of patience, tact and diplomacy to
defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously
perform essential job functions. Ability to read, listen and
communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a
moderately complex computer system. Hearing and visual ability to
observe and detect signs of emergency situations. Experience with
Galaxy systems is a plus but not required. Education: High school
diploma preferred. Experience: No prior experience required. Prior
hospitality experience preferred. Licenses or certificates: No
special licenses required. Individuals are required to meet the
minimum bonding standards. Grooming: All employees must maintain a
neat, clean and well groomed appearance (specific standards
available). Other: Applicants with additional language skills
preferred.
Keywords: Pyramid Global Hospitality, Nashville , Front Desk Agent, Sales , Nashville, Tennessee
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