Front Desk Agent - $16 and up DOE
Company: Holiday Inn Nashville Downtown
Posted on: November 26, 2022
Job Summary: Front Desk Agents are responsible for greeting and
registering the guest providing outstanding guest service during
their stay and settling the guest's account upon completion of
their stay. Primary responsibilities include: registering guests
making and modifying reservations hotel operator and concierge
duties. Providing attentive courteous and efficient service to all
guests prior to arrival and throughout their stay while maximizing
room revenue and occupancy. Responsibilities: QUALIFICATIONS: High
School diploma or equivalent required; College course work in
related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver
outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be
able to problem solve in order to effectively deal with internal
and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including
anticipating preventing identifying and solving problems as
Must be effective at listening to understanding and clarifying the
issues raised by co-workers and guests.
Must be able to work with and understand financial information and
data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding
subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or
short correspondence and memos
Ability to use logic to define the problem collect information
establish facts draw valid conclusions interpret information and
deal with abstract variables for unique or unfamiliar
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that
may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e.
lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work
environment RESPONSIBILITIES: Approach all encounters with guests
and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which
include wearing the proper uniform and name tag when working (per
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality policies standards
and regulations to encourage safe and efficient hotel
Greet and welcome all guests approaching the Front Desk in
accordance with Aimbridge Hospitality standards; maintain a
friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure
that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient
and courteous manner.
Answer guest inquires about hotel service facilities and hours of
Answer inquiries from guests regarding restaurants transportation
Establish and maintain good communications and team work with
fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar
with all in house groups; Be aware of closed out and restricted
Obtain all necessary information when taking room reservations and
follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules
as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as
Handle check-ins and check-outs in a friendly efficient and
Fully comprehend and be able to operate all relevant aspects of the
Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed
to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating
with other associates.
As needed deliver guest items such as luggage newspapers messages
packages amenities or other items requested by guests or team
Maintain an up to date working knowledge of all property amenities
as well as any special events local area attractions and things to
do around the hotel.
Perform other duties as assigned which may include but is not
limited to the following: helping coworkers in other areas of the
hotel maintaining a clean and organized work area and overall
cleanliness and safety throughout the hotel and grounds
Company Overview: As the global leader in third-party hotel
management, our growing portfolio represents over 1,550 hotels in
all 50 states and 22 countries, from top international lodging
brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our
guests and driving exceptional results, and thrive in a culture
where everyone is inspired to be the best. Join a world of
possibility with Aimbridge Hospitality. Benefits: After an initial
waiting period, those hired into full time positions are eligible
for a competitive benefits package that includes the following: Now
offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Keywords: Holiday Inn Nashville Downtown, Nashville , Front Desk Agent - $16 and up DOE, Sales , Nashville, Tennessee
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