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Guest Service Agent

Company: Castle Rock Asset Hospitality Management LLC
Location: Nashville
Posted on: November 26, 2022

Job Description:

Bobby's looking for the real deal. If you're easy to like, care about the people you work with, confident and comfortable in your own skin, we want to meet you. If you can walk the talk and bring something new to the table, we're ready to chat. Think you could be the perfect match? Great! But first, you should learn a little bit about the gig--- ENGAGE: Turning on your charm and smile is second nature. As a Guest Service Representative, you have the warm personality it takes to be the face of the hotel. Thank goodness! Because working the Front Desk at Bobby, you know you need to have all the answers. Guests seek you out to help with any and every situation. It's more than just checking in, and checking out guests. It's checking on them too. Striking up a convo just saying hi as they pass through the lobby. When things aren't quite right, you're on it making sure the problem's fixed and the guest is happy. You know you attract more flies with honey than with vinegar. You genuinely care about others, but also know your way around a computer, and are pretty good with the numbers part of the job too. Not everyone can handle the constant interaction, but to you - it's a joy! DEMONSTRATE: Know the city. Know the property. Know the answer. Or---find out! Establish and maintain working relationships with the whole crew. From those on the crew at the front line beside you to your leaders, respect is given and received. Protect Bobby's assets. Take care of the tools we have the privilege of using day in and day out. Trust me - they make our job a lot easier! Create trust by showing up. Mentally and physically present to give your best to anyone that may need help. Be sincere. People are interacting with you All. Day. Long. Fake attitudes are not attractive. Take ownership. You will mess up. You will fall short. You will fail. It's okay! Opportunities to grow and learn should be recognized. Be super good with details. You are handling the guest account while they're here. Have fun! This role is unique. You'll create memories for others and gain a few yourself. BOBBY TAKES CARE OF THE CREW: If it's one thing Bobby knows, a little Rest and Relaxation is good for the mind, body, and soul. Bobby wants you have a life outside of work. Heck, Bobby will even pay to get you to get outta here and take some time off. Bobby calls it Paid Time Off. Pretty original, right? And, you won't have to wait long to take it. Medical plans featuring dental and vision coverage, because Bobby doesn't want the crew catching a cold or not have a bright smile. There's life insurance for you, your spouse and children. Bobby believes a penny saved is a penny earned. So when it comes to retirement and the 401k Plan Retirement plan, if you're will put something in, so is Bobby. Dollar for dollar. And the company match is vest immediately, so the money is yours right away. Hanging with Bobby has its perks. Have you ever dreamed of island hopping in Greece, lounging by the ocean in South Beach, or just a quick trip to the Big Apple? With our hotel discounts you can explore the world for less, while staying at some of the top hotels on the planet....and if you just need a place to put up the visiting in-laws, we've got you covered for that too. If you're looking for room to grow, we've got it. We want to help you reach the top, so things like internal promotion and shadowing opportunities are always on our radar. On top of that, Bobby Hotel is our third project. (We've been averaging about one project a year.) If you plan to grow, that's great, because we do too. Bobby will get you right up to speed. We'll teach you the ins and outs of anticipatory service to awaken guests to all that this boutique hotel in downtown Nashville has to offer. You'll find craft services in the cafeteria. Fill up on free employee meals curated by our own Culinary crew. Bobby will style you with attractive wears to signify you as a member of the crew. Bobby gives back to Nashville. Participate in community outreach and give back to the eclectic city that inspires us all. We are an equal opportunity employer. Bobby believes in trust but verify. All successful candidates will be subject to a background check and Everify. #bobbyscrewPI197626985

Keywords: Castle Rock Asset Hospitality Management LLC, Nashville , Guest Service Agent, Sales , Nashville, Tennessee

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