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Guest Service Agent

Company: Holiday Inn Express &Suites Glasgow Ky
Location: Glasgow
Posted on: November 26, 2022

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Ultimately, you will help create a pleasant and memorable stay for our guests.

*Responsibilities*
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

You will have other requirements that will need to be done on your shift as well also we will need someone with profecient work attendance and reliable transportation to and from work

Job Type: Full-time

Pay: From $10.00 per hour

Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability

Ability to commute/relocate:
* Glasgow, KY 42141: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Holiday Inn Express &Suites Glasgow Ky, Nashville , Guest Service Agent, Sales , Glasgow, Tennessee

Click here to apply!

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