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Customer Service Representative

Company: Aerotek
Location: Nashville
Posted on: January 16, 2022

Job Description:

Description:This position is in person and requires you to be fully vaccinated for COVID-19 before your start dateCSR's needed to support Veterans. 60-70 inbound calls per day. Rescheduling appointments. Scheduling appointments. They will handle Transportation requests from the Vets to attend appointments. They will also handle mileage check requests. CSRs will navigate multi-screens and be on the phone at the same time. This role will be strictly scheduling Veterans across the country. They will either need a doctors appointment, a follow up or some type of medical need and the CSR will need to work with providers and doctors to get them scheduled. Uses software for functional area to schedule appointments and document in the case management systems. Answer phones from automated call distribution system, Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veterans Administration, Verify appropriate CPT and CLIN codes assigned to each case.ScheduleFirst 2 weeks of training 8am-5pm schedule After training you will go to 11-730 shift. Not presently required to work weekends although its available for OT after several months of training.Pay $17-$18.50 /hrOnce perm you qualify for quarterly bonuses if metrics are met. Offers amazing benefits as they are partnered with the VA. Bonuses range from $300-$500 per quarter. The bonus is 6% of their salary divided by 4 (1.5% per quarter). This equates to the $300-$500/quarter. About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Nashville , Customer Service Representative, Sales , Nashville, Tennessee

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