Customer Service Representative
Company: Dunhill Professional Search & Government Solutions
Location: Nashville
Posted on: February 25, 2021
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Job Description:
Job Responsibilities--- Supports customer to submit and process
origination and disbursement transactions or creates and submits on
behalf of customer.--- Assists customer with award origination and
disbursement processing and identifying and resolving processing
issues. --- Supports inbound calling, outbound calling, email, web
chat and outreach to customer to assist in resolving batch edits
and errors, missing documents and signature pages, fixing data. ---
Provides monitoring support and outreach for batch processing
issues and errors, edit code rejects, issue follow up and
resolution as requested.--- Logs cases, or updates an existing case
as applicable, to record each phone, email, or web chat
communication with a customer. Each phone communication will
require a manual process to link the call to the open case. All
cases shall be logged in a web-based agent desktop application.---
Performs manual linking and unlinking of award records and
promissory/agreement to serve notes.--- Performs analysis of COD
borrower data integrity situations identified by Customer.---
Provides support to Customer to research and confirm COD processing
status of data such as promissory notes, batch status, entrance
counseling, exit counseling, borrower, grant recipient,
borrower-servicer information, etc.--- Support Services shall be
executed in compliance with processing and program guidelines
published by Customer.Minimum QualificationsHigh School Diploma or
GED0-2 years of Call center experience; 0-2 years of customer
service or public relations experience.US Citizenship Required;
Ability to obtain and maintain a government clearance or
investigation. Other Job Specific Skills--- Ability to successfully
adapt and perform during times of high call volume.--- Ability to
provide effective customer service and deal tactfully and
courteously with the public.--- Strong written and verbal
communication skills.--- Strong listening ability to interpret and
clarify information being provided by customers.--- Strong
commitment to providing quality service.--- Ability to foster a
good working relationship and rapport with customers.--- Keen
attention to detail and accuracy.--- Ability to work well under
pressure.
Keywords: Dunhill Professional Search & Government Solutions, Nashville , Customer Service Representative, Sales , Nashville, Tennessee
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