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Desktop Support Analyst- Tier II

Company: Kelly IT
Location: Nashville
Posted on: August 17, 2019

Job Description:

Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for internal users. Handles end-user requests for hardware and software for supported clients in the environment. Updates assigned problem tickets and service requests. Escalates problems and requests as appropriate. Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed. May contribute to desktoplaptop software evaluations and upgrades. May interface with third party vendors to resolve certain hardwaresoftware problems. Job Level Specifications Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction andor relevant work experience of substantially the same level. Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity may be solved by the application of specialized technical knowledge, concepts or theories. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function. Qualifications Work Experience 3 to 5 years of relevant IT work experience in an enterprise-level environment Education and Certification(s) Bachelor's degree or equivalent experience

Keywords: Kelly IT, Nashville , Desktop Support Analyst- Tier II, Professions , Nashville, Tennessee

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