IT Technician

Company: Catapult Staffing
Location: Nashville
Posted on: May 27, 2023

Job Description:

IT Technician Details: 1-3 month contract with the possibility of converting to a permanent employee Onsite Position Summary: Under the supervision of the Manager of Technology Services, the IT Technician will provide technical support to a wide variety of 'end user' technologies such as computers, printers, scanners, and phones. Position Responsibilities: Respond to, research, and resolve user inquiries for Level I support requests in a timely and efficient manner Update help desk tickets including logging, follow-up, and closure Escalate problems to appropriate IT teams based on established guidelines and procedures Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Hardware and peripheral support, repair/replacement, and break/fix Configure and support Apple and Android devices Maintain knowledge of current product offerings and support policies to provide technically accurate solutions to users Attend team and department meetings to stay current on projects and updates Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback Application support, installation, and upgrades After-hours emergency support on call (24x7) on a rotational basis Demonstrate a willingness to cover extended hours and overtime on holidays, weekends, or after regular business hours when coverage is needed Asset inventory, reporting, tracking, and updates Work with relevant vendors and service providers Contribution to technology guidelines, policies, and procedures Other duties as assigned Requirements: 2-4 years of IT support experience Customer-facing experience Desk-side support experience Knowledge of Microsoft Windows OS Demonstrated ability and desire to learn new technologies and skills Excellent oral and written communication skills Accuracy, attention to detail, and good organizational skills Ability to work under pressure in a fast-paced environment Strong time-management skills and ability to multi-task Strong client service focus and ability to work effectively in a team environment Self-motivation and ability to work with minimal supervision Various physical activities may be required

Keywords: Catapult Staffing, Nashville , IT Technician, Professions , Nashville, Tennessee