Maintenance Coordinator
Company: Penske Truck Leasing
Location: Nashville
Posted on: January 26, 2023
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Job Description:
POSITION SUMMARY:The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability.The Maintenance Coordinator role has responsibilities
in the two main areas of Parts Administration and Service Counter
Support. Each associate will have a unique accountability list as
outlined by their Branch Financial Manager. The list of Key
Responsibilities shown below includes all areas.KEY
RESPONSIBILITIESMaintenance Service Customer Support ??? Maintain
Service Net Planner with PMs campaigns, repairs from drive-ins,
call-ins, and 24/7 calls, and off lease/on lease. Start R/O???s,
schedule pick-ups and vendor outside work.??? Partner with
Centralized PM Scheduling Operations and Outside RO Management
teams to foster collaboration in support of the customer. ??? Greet
customers at the location and provide quality phone service.
Respond to customer inquiries regarding billing and scheduling.
Inventory Productivity ??? Full oversight of inventory productivity
at the branch(es) for timely service support while mitigating risk
of inventory loss. ??? Maintain optimal inventory levels through
ordering parts according to sourcing procedure ensuring suppliers
deliver purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis. ??? Receive and store
parts in an organized and easily accessible manner. Ensure that
updates to PartsNet occur timely, complete frequent inventory cycle
counts and ensure parts are available when needed. ??? Manage the
new & used battery inventory and ensure that tires are on hand in
the right quantity and specifications in an organized manner. ???
Ensure warranty items are shipped and are received on time, as well
as follow-up on returns and warranty-grams in partnership with the
warranty department. Process Analytics ??? Perform process analyses
and reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. ??? Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities???
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager.Why is Penske for you?
Physical Requirements:-The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.-The associate will
be required to: read; communicate verbally and/or in written form;
remember and analyze certain information; and remember and
understand certain instructions or guidelines.-While performing the
duties of this job, the associate may be required to stand, walk,
and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg.-Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus.Penske is an Equal Opportunity
Employer.About Penske Truck LeasingPenske Truck Leasing Co., L.P.,
headquartered in Reading, Pennsylvania, is a partnership of Penske
Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A
leading global transportation services provider, Penske operates a
premier fleet of vehicles and serves its customers from locations
in North America, South America, Europe, Australia, and Asia.
Penske???s product lines include full-service truck leasing,
contract maintenance, commercial and consumer truck rentals, used
truck sales, transportation and warehousing management and supply
chain management solutions.
Keywords: Penske Truck Leasing, Nashville , Maintenance Coordinator, Professions , Nashville, Tennessee
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