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Branch Manager

Company: Kuehne Nagel
Location: Nashville
Posted on: November 26, 2022

Job Description:

If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Branch Manager. Your Role To lead, grow, develop people and delight customers both existing and new, creating and inspiring a culture that enables Kuehne+Nagel to be the best place to do business with and to work. This position has the overall responsibility for the Branch financial health (P&L) Your Responsibilities

  • Foster the branch's culture that embodies the Kuehne+Nagel behaviors, expectations and build close and meaningful working relationships across the Kuehne+Nagel organization.
  • Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
  • Manage working conditions to maintain a healthy and balanced work environment.
  • Communicate continually and frequently with employees at all levels.
  • Listen and engage employees in two-way communication.
  • Utilize multiple channels of communication - face-to-face, verbal, and written.
  • Conduct team meetings, group meetings and regular check-ins.
  • Communicate and translate the company's vision and targets.
  • Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One Kuehne+Nagel vision and share of wallet focus across customer platforms.Be the 'face of the company' for customers of the branch.
  • Focus on digital service to delight the customers, lead the uptake on digital engagement across the portfolios.
  • Embed a customer excellence culture across all the Branches and customer interactions.
  • Establish and maintain relationships with customers, be approachable to them.
  • Deal with escalations to clients' satisfaction.
  • Make sure that customer onboarding goes smoothly.
  • Collect feedback, track customer satisfaction and apply lessons as needed.
  • Achieve or exceed targeted customer retention percentages. Your Skills and Experiences
    • Apprenticeship / Vocational Course Leadership.
    • Bachelors / First University Degree Supply Chain Management.
    • Masters / Second University Degree Supply Chain Management.
    • Doctorate (e.g. PhD) Freight Forwarding.
    • Professional Certification Freight Forwarding.
    • MBA or equivalent Freight Forwarding.
    • Other Degree / Diploma Freight Forwarding.
    • 5 years of -Direct leadership -Experience.
    • 5 years of -Customer Management Experience. Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Keywords: Kuehne Nagel, Nashville , Branch Manager, Professions , Nashville, Tennessee

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