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Help Desk Technician

Company: Careerbuilder-US
Location: Nashville
Posted on: September 25, 2022

Job Description:

This position is a Technology Helpdesk position and is responsible for the fleet management processes, answering phones, managing email, triage for Client Multi-function device issues, i.e. print, scan, copy fax. Training to end users. Updating and creating workflows. ESSENTIAL FUNCTIONS: Provide first-level IT services or assist in the delivery of higher level services to our customers Properly enter all calls into the helpdesk system Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters Ability to use remote desktop applications in order to troubleshoot end user PC related problems Ability to resolve standard documented problems with minimal assistance Take ownership for customer problem resolutionJob Requirements:This position is a Technology Helpdesk position and is responsible for the fleet management processes, answering phones, managing email, triage for Client Multi-function device issues, i.e. print, scan, copy fax. Training to end users. Updating and creating workflows.ESSENTIAL FUNCTIONS:Provide first-level IT services or assist in the delivery of higher level services to our customersProperly enter all calls into the helpdesk systemUse predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowedService Level Agreement parametersAbility to use remote desktop applications in order to troubleshoot end user PC related problemsAbility to resolve standard documented problems with minimal assistanceTake ownership for customer problem resolution

Keywords: Careerbuilder-US, Nashville , Help Desk Technician, Professions , Nashville, Tennessee

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