Desktop Support Technician

Company: Resolution Technologies
Location: Brentwood
Posted on: September 26, 2022

Job Description:

Desktop Support Technician Desktop Support Technician Job Description: Provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems. Mac and Windows experience is necessary. You are computer-savvy and enjoy supporting end users. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Desktop Support Technician Responsibilities:Address user tickets regarding hardware, software and networkingInstall and maintain equipment and software.Train new employees to use a company's software and appsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsWork with existing vendors to evaluate new technology.Respond to ad hoc and urgent requests #RT

Keywords: Resolution Technologies, Nashville , Desktop Support Technician, Professions , Brentwood, Tennessee