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IT Technician

Company: Careerbuilder-US
Location: Nashville
Posted on: September 26, 2022

Job Description:

Role: IT Technician Location: 1 Park Plaza Nashville TN 37201 Contract Duration: 12 Months Shift Hours: 8:00am to 4:30pm (Mon-Fri) Description: This position is a Technology Helpdesk position and is responsible for the fleet management processes, answering phones, managing email, triage for Xerox Multi-function device issues, i.e. print, scan, copy fax. Training to end users. Updating and creating workflows. Job Requirements:--- Provide first-level IT services or assist in the delivery of higher level services to our customers --- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed --- Ability to use remote desktop applications in order to troubleshoot end user PC related problems --- Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Workflow troubleshooting, operating system environment, asset tracking, supply inventory management etc. --- Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices--- Able to demonstrate basic hardware and software trouble shooting skills --- Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.) 0-5 years in a technical customer environment Call Center experience preferred --- No less than one entry level certification (A+, N+, or OEM vendor certification)

Keywords: Careerbuilder-US, Nashville , IT Technician, Professions , Nashville, Tennessee

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