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IT Support Analyst

Company: Strategic Staffing Solutions
Location: Nashville
Posted on: September 25, 2022

Job Description:

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!Strategic Staffing Solutions is currently looking for an IT Support Analyst for a contract opening with one of our largest clients!This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.Job Title: IT Support Analyst Contract: 15 Months+ possibility for extension/conversion Location: Nashville, TN Job/Role Description: --- Computer hardware diagnostic, troubleshooting, configuration, and refresh --- Software installation and troubleshooting--- Voice and video network diagnostic and repair--- Mobile device configuration, training, and diagnosis--- Recovery testing to confirm availability of systems where outages have occurred --- Manage basic ticket workflows including but not limited to: --- Escalating unresolved issues in a timely manner--- Maintaining and tracking inventory of hardware in the appropriate system--- Documenting and tracking status of colleague inquiries, coordinating appropriate response--- Proactively setting expectations with colleagues--- Following up to ensure colleague satisfaction --- Provide proactive support, maintenance, and innovation including but not limited to: --- Implementing approved operating system enhancements--- Recommending system modifications to reduce colleague problems--- Interacting with other support groups to restore service and /or identify and correct colleague computing problems--- Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor Skills: --- Customer Service--- Excellent verbal and written communication skills--- Problem solving--- Knowledge of computer operating systems, hardware and software--- Attention to detail--- Ability to work well with others--- Time management Required Qualifications: --- Associates Degree Computer Science or in a related field--- A+ certification or equivalent combination of education, training, and experience--- Capability to analyze problems and use sound judgement for determining solutions--- Comfortable with working outside of normal business hours to support activities, and/or support on-call rotation when necessary Preferred Qualifications: --- At least 1 Year PC/LAN technical or equivalent experience preferred How to Apply: send resume and contact information to Nisa Peake, Sourcing Specialist, at npeake@strategicstaff.com.The S3 Difference:The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to: --- Set the bar high for what a company should do--- Create jobs--- Offer people an opportunity to succeed and change their station in life--- Improve the communities where we live and work through volunteering and charitable giving As an S3 employee, you're eligible for a full benefits package that may include: --- Medical Insurance--- Dental Insurance--- Vision Insurance--- 401(k) Plan--- Vacation Package--- Life & Disability Insurance Plans--- Flexible Spending Accounts--- Tuition Reimbursement

Keywords: Strategic Staffing Solutions, Nashville , IT Support Analyst, Professions , Nashville, Tennessee

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