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Application Support Analyst (MHK/Medhok) (Remote)

Company: Conexess Group
Location: Nashville
Posted on: June 25, 2022

Job Description:

Description Our History
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for an Application Support Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.

  • We are unable to work C2C on this role******
    • Work as a business liaison to identify and assess system needs of the organization in alignment with business processes and compliance requirements
    • Ability to gather and document system requirements, create test scenarios for new and/or existing applications
    • Develop test plans and execute testing application configuration and product functionality to ensure accuracy with specifications with each release.
    • Support the project team with configuration review, efficient release/base-lining management
    • Serve as a point of escalation for requests requiring a higher degree of expertise or discretion to resolve issues and ensure timely resolution.
    • Leads projects as assigned Qualifications:
      • One to four years of experience utilizing independent judgment and discretion, testing, debugging, and implementing moderately complex operating systems components, and utilities required for the operation, maintenance, and control of computer systems.
      • Experience in Medical House of Knowledge (MHK) as a business project liaison or technical support is preferred.
      • Knowledge of Medicare Operations related to Utilization Management, Pre-service Organization Determinations, Care Management, Part C Appeals, Grievances, CTM, Quality of Care complaints and MTM/OMS is preferred.
      • Knowledge of Part C Medicare CMS guidance and NCQA standards is preferred.
      • History of managing modifications to existing software to fit specialized needs and configurations, and maintaining program libraries and technical documentation
      • Ability to work with geographically dispersed teams
      • Fundamental understanding of operating systems
      • Strong understanding of testing and debugging procedures
      • Ability to speak and communicate with the technical team and the business team in their own vernacular and translate concepts between both teams
      • Ability to organize requirements and resources to assist with project needs
      • Must be proactive and innovative in research and analysis efforts
      • Proficient in Microsoft Office Suite, specifically Excel, PowerPoint and Visio
      • Up to 25% travel depending on project scope and deliverables
      • Ability to work non-standard hours during release windows

Keywords: Conexess Group, Nashville , Application Support Analyst (MHK/Medhok) (Remote), Professions , Nashville, Tennessee

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