IT/Technician Onboarding Specialist - REMOTE

Company: Jobot
Location: Nashville
Posted on: June 25, 2022

Job Description:

Work 100% remote!This Jobot Job is hosted by Tori BenderAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary $45,000 - $65,000 per yearA Bit About UsOur client makes IT services professionals available nationwide for commercial storefronts and restaurants.Why join us?

• Competitive salary
• Generous PTO plan and paid holidays
• Company subsidized health care plans, dental, vision, life insurance, and FSAs
• Fully remote!!
• Lots of room for growth internally!Job DetailsAbout The PositionAs a member of the Customer Success team, your primary goal is to screen and onboard the most qualified field service technicians to our clients platform.Responsibilities
  • Evaluate the skill sets of field service technicians through interviews, technical resumes, work examples, etc., in order to identify the technician's best capabilities and to ensure only the most qualified technicians are brought onboard.
  • Maintain the field service technician database, by keeping insurance certificates, contact information, tax documents, etc. up-to-date.
  • Identify and promote proper expectations for technicians on the platform and provide ongoing training and support.
  • Assist with recruiting independent field service technicians to join our client's platform using methods such as direct phone calls, email marketing campaigns, website leads, and other business service listings.
  • Work with management to identify areas in the US and Canada where additional field service resources are required.
  • Develop and share monthly reports to upper management on the success of the recruitment program.
  • Identify new web app and mobile app enhancements to improve the overall experience of our field service technicians.Professional Qualifications And Skills
    • Experience assessing technical skills and qualifications of technician applicants
    • Strong communication and relationship-building skills
    • Proven track record of highly professional customer service in a fast-paced, dynamic environment.
    • Previous experience with installation and service of digital signage, telecommunications, VoIP, satellite, routers, networking equipment, and cabling preferred
    • 3+ years of experience working in a technical role in IT servicesInterested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Nashville , IT/Technician Onboarding Specialist - REMOTE, Professions , Nashville, Tennessee