Business Process Analyst

Company: Educational Media Foundation K-LOVE & Air1 Media N
Location: Nashville
Posted on: May 16, 2022

Job Description:

Are you passionate about improving business processes? Do you love details and tying them into the bigger picture? Does the thought of contributing to a ministry that shares the hope of Christ with whole world inspire you? Do you love details and tying them into the bigger picture?
Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values at www.klove.com.
There's a lot of cool things that we love about our culture, but one of the coolest things is that everyone here is on-fire for our mission. Our environment is casual yet passionate, ministry focused yet fun. We combine the best of both the ministry, broadcast, and media industries!
Depending on your years of experience we are looking for a Business Process Analyst III, IV or Sr. who has the heart of a servant leader. A person who can objectively identify areas of improvement and clearly explain why change is needed.
If you're thinking right now that I'm talking about you, read on and apply because we need you on our Business Operations Services team.
This is a full time, hybrid role based out of our office in Franklin, TN.
Here's what you will be doing:

• Utilize your experience with business process improvement to help establish a Center of Excellence and foundation for the future.
• Work closely with the Senior Manager of Business Operations Services and senior-level Analysts to build an atmosphere of mentorship, business process standards, and support for team members.
• Proactively help with defining change management strategy, performing gap analysis, analyzing current-state, defining future-state, and developing appropriate transition states.
• Determine and create appropriate documentation at the appropriate level based on the audience.
• Approach your work both from a highly detailed and an overarching Ministry-wide perspective, with the ability to move between both.
• Work closely with Business Analysts, Project Managers, Business subject matter experts, and Software Developers to create or improve business automation for manual processes.
• Utilize knowledge of Lean/Six Sigma and process modeling best practices; knowing when bending methodology structure is applicable and when it's not.
• Help create and maintain a transparent, business knowledge inventory available to all staff.Here's what we need from you:As a successful candidate, you are:
  • A Servant Leader. You have a heart of servitude, focusing on the needs of others. You acknowledge other people's perspectives, give them the support needed to achieve their goals, involve them in decisions where appropriate, and build a sense of community within the team. You possess a collaborative and flexible style as a team player, with a strong service mentality.
  • An internal champion. You ensure those not present (business or technology) are brought in or have their perspective considered in their absence.
  • A problem solver. You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically.
  • Inquisitive. You are curious and ask questions often. You're hungry to learn new things and understand complex problems. You have a desire to learn how things are done and that drives you to look for ways to improve and streamline existing processes.
  • Technically astute. You rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it's product, industry, or hard tech knowledge, you absorb it quickly and are ready for more.Still interested? If so, here's what we're looking for---
    • 4+ years of experience with business process improvement; utilizing some combination of defining, measuring, analyzing, improving, and controlling business processes.
    • Applied knowledge of business process modeling/improvement methodologies such as ITIL, Six Sigma, and Value Stream Analysis.
    • Possess a basic knowledge of lean enterprise concepts, able to identify nonvalue-added elements and activities and able to use specific tools.
    • Experienced with process mapping, data collection plans and techniques, understanding variation, and visually displaying baseline performance.
    • Experienced with displaying data visually, cause and effect analysis, and verification of root causes
    • Experienced with brainstorming, selecting a solution, and implementation planning.
    • Strong ability in assessing the results of process improvement, statistical process control overview, and documenting processes.
    • Experience working directly with senior level executives to gain trust, influence, and establish consistent rapport for business process management.
    • Employ a collaborative and flexible style, with strong service mentality. Must be a team player and leader.
    • Have excellent interpersonal skills with the ability to develop sincere business/ministry relationships. Exhibit emotional intelligence.
    • Persuasive and patient manner with the demonstrated ability to "bring calm to chaos".
    • Strong interpersonal, written, and verbal communication skills with the ability to clearly communicate with leadership, business, and technical staff.
    • Excellent technical documenting skills; particularly with using Microsoft Word, Excel, Visio, and cloud- based collaboration and modeling tools
    • Strong organizational skills with the ability to work independently and as part of a team
    • Possess the ability to adapt to new organizational areas quickly and easily.
    • Bachelor's degree, or combination of education/training with relevant experience.
    • Lean/Six Sigma Green, Black or Master Belt, certification required.
    • BPM Certification a plus
      What we can offer you:As the nation's largest nonprofit Christian Broadcast/Media organization, we provide a competitive salary - and that's not all! Our Total Rewards package also includes outstanding medical, dental and vision protection, as well as a robust 401K plan. You will have access to a wide variety of programs to help you balance your work and personal life, including a generous paid time off policy, learning, growth and advancement opportunities. Even better, we have some cool not so usual benefits, like the ability to pray openly, be plugged in at Christian concerts, and represent our ministry at industry networking opportunities.
      EMF uses E-Verify to verify the right of all new employees to legally work in the United States.

Keywords: Educational Media Foundation K-LOVE & Air1 Media N, Nashville , Business Process Analyst, Professions , Nashville, Tennessee