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Service Desk Technician

Company: Frost-Arnett
Location: Nashville
Posted on: January 16, 2022

Job Description:


  • Install, test, and configure new workstations, peripheral equipment, and
  • Assist with new hire setup for onboarding and assignment of new accounts, hardware, and presentation of the company Acceptable Use Policy & Procedures
  • Implement processes necessary to support the IT Helpdesk and work effectively with IT Development & Project Managers.
  • Monitor and respond timely and effectively to internal requests from the IT
  • Modify configurations and software for local workstations.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component
  • Provide staff and users with assistance solving computer-related technical problems; including, but not limited to technical malfunctions and program problems.
  • Ensure maintenance of all users in the proper Active Directory and maintenance of all company equipment and software.
  • Report issues to the Service Desk for
  • Provide technical assistance and other duties as assigned.
    Working hours: Flexible Work Schedule, Monday-Friday
    To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Minimum High School diploma
    • Two-year college degree preferred
    • Demonstrated ability type at minimum 50 wpm with 95% accuracy
    • Two or more years of helpdesk experience preferred
      • This position demands a highly motivated and dynamic individual with a demonstrated ability to achieve results in a demanding and fast-paced
      • Exceptional customer service skills consisting of verbal and written communication with users of diverse disciplines and levels of
      • Excellent interpersonal communication
      • Analytical and problem-solving
      • Strong individual work ethic possessing the ability to work within a team highly driven, self-starter with the ability to work independently as well as contribute to a team
      • Ability to meet deadlines and manage multiple
      • Ability to write business-related documents such as letters, emails, and other business correspondence as
      • Ability to perform duties with the Windows OS up to Windows 10 and Server
      • Assure continuity of the computer system for all system
      • Research software products and their applicability to the organizational
      • Experience in the use of PCs, operating systems, applications, network and communication technologies, and cloud technology
      • Knowledge of ITSM and ITIL processes and
      • Familiarity with TCP/IP, LAN, and WAN concepts, Workstation Hardware, Print Servers, and Active Directory.
      • Knowledge of SharePoint is a plus
        • Ability to converse and respond to common inquiries from senior management as well as all other internal customers.
        • Ability to write business-related documents such as letters, emails, and other business correspondence as needed.
          • Ability to define problems, collect data, establish facts, and draw valid conclusions.
            PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to dial a telephone, utilize a computer keyboard and mouse, and operate office equipment. The employee is occasionally required to stand, walk, and reach with hands and arms, as well as lift up to 40 pounds.
            WORK ENVIRONMENTThe employee works in a temperature-controlled office environment. The employee sits at a desk during regularly scheduled work hours, answers and makes telephone calls using a standard telephone, types on a standard keyboard, and reads and comprehends information from a computer terminal and/or written resources.
            • Market competitive compensation program.
            • Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.Frost-Arnett Company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, or any other reason prohibited by law.EOE/M/F/D/V
              QualificationsBehaviorsRequiredTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingDedicated: Devoted to a task or purpose with loyalty or integrityEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellFunctional Expert: Considered a thought leader on a subjectMotivationsRequiredFinancial: Inspired to perform well by monetary reimbursementGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsGoal Completion: Inspired to perform well by the completion of tasksEducationRequiredHigh School or better.Licenses & CertificationsPreferredIT Certification

Keywords: Frost-Arnett, Nashville , Service Desk Technician, Professions , Nashville, Tennessee

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