Help Desk Technician

Company: Zycron
Location: Nashville
Posted on: January 16, 2022

Job Description:

Essential duties and responsibilities include the following. Other duties may be assigned.
Provides technical support to the organization's local and remote offices on the use of hardware, software, and network resources.
Provides first-level response to phone calls and e-mails placed with the Information Technology (IT) Help Desk line; routes problems to other members of the division when appropriate; logs all help desk interactions appropriately; identifies and escalates situations requiring urgent attention.
Cleans, modifies, and repairs computer hardware including laptops, tablets, monitors, and printers.
Under the guidance of the Endpoint Manager, creates and maintains a standard software image for all agency-issued laptops, updating drivers and software where necessary.
Installs and upgrades computers, printers, and other miscellaneous hardware that connects to the organization network.
Installs and upgrades software on user machines as required, recording procedures and other information where pertinent for custom built or enterprise-level software under the guidance of the Endpoint Manager.
Assists with supporting and maintaining all agency mobile devices such as tablets and smartphones.
Prepares instructional manuals and guidelines for using computers, printers, and other agency technologies, both hardware and software.
May research new applications and software that are requested for compatibility with THDA software and hardware.
Assists Endpoint Manager in maintaining inventory of all technology equipment and software at all organization locations.

Education and Experience:
Graduation from an accredited two-year college or technical institute with a major in data processing, computer science, or other related field.
Three years IT helpdesk experience in a multi-network environment.
A+ certification is a plus.

Keywords: Zycron, Nashville , Help Desk Technician, Professions , Nashville, Tennessee