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Service Desk Analyst

Company: HCTec
Location: Brentwood
Posted on: February 25, 2021

Job Description:

MUST BE LOCAL TO Nashville/Brentwood or Hohenwald, TNDo you have a technical/IT acumen? Have you worked at a service desk?Are you passionate about customer service?What is the work?* Supporting hospital clients with basic IT customer service (portal navigation, password inquiries, etc.)* Providing great service with a great attitude and using problem solving skills to quickly address issues* We need extra support because hospitals are busy due to COVID-19 and patients need our supportWhat is the shift?* Rotation shifts, 6:30 AM - 5:30 PM or 8 AM - 7 PM, working every other weekend, 4 10 hour shifts a week* This will be a remote/work from home position initially but expect to return to an in the office position in Spring 2021* What are the technology requirements?* Private work--space* Stable high-speed internet connection* Personal computer* HCTec will provide an access point for our network (we'll either ship to you or you can pick up from Brentwood or Hohenwald--office)Qualifications* Basic technical competencies* Strong customer service* Contingent on passing background check & drug screen* Paid training providedAre these roles temp to perm?* While these are not temp to perm positions, there will be opportunities to transition to full-time work in futureBenefits* Initially, not eligible.* If you come on FT perm in the future, you would be eligible for our full benefits package, including PTO, paid holidays, etc.

Keywords: HCTec, Nashville , Service Desk Analyst, Professions , Brentwood, Tennessee

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