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Help Desk Technician

Company: Robert Half
Location: Nashville
Posted on: January 14, 2021

Job Description:

Ref ID: 03930-0011643766Classification: Help Desk Analyst IICompensation: $40000.00 to $50000.00 yearlyIf you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half Technology! This full-time employment opportunity is based in the Nashville, Tennessee area. We're looking for some with a can-do attitude who is looking to be part of a highly motivated team, so if that's you, apply today! This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. You should also know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. Candidates should also be aware of how these processes work together to provide superior support and high availability of our business. If you're looking for work where you can represent the Service Desk this job might be for you. This position sometimes includes creating knowledge articles and arranging training for on-boarding employees when needed. We're looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, collaborative environment, so if that's you, we invite you to apply!Major responsibilities- Understand concepts related to networks, servers, Macs/PCs, databases, proprietary systems, etc.- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Provide IT guidance to end-users- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issuesBenefits: 5 weeks PTO, m/d/v/401k/ 10% bonus/ performance evals & salary increases at 6 months, paid holidaysWhy is this position open? Brand new position - lots of company growth & expansionCurrent Team Size: Will work on the IT team which consists of 12 individuals and company size is 120+Relocation (yes/no): NoYears of Experience: 2+Education Level: College degree or equivalent experienceWorking Hours? Mon-Fri 8-5pm -flexibleAny Travel? NoDress Code: Business Casual - If interested, send updated resumes directly to jennifer.komos@rht.com.Job Requirements:- Ability to simplify complex problems and build solutions - Proven knowledge of Slack - Zoom experience - Customer service experience - Expertise in Mac OS - General familiarity with Troubleshoot Hardware - Quality experience with hardware & software installation - Well-founded grasp of Vendor Relations - Mac Computers experience - Experience with Google Suite - Practical knowledge of Hardware Devices - Capable of working independently with minimal oversight - Ability to communicate verbally and in writing effectively throughout all levels of the company - This position will be the best fit for a candidate with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - Applicants with a combination of superior customer service skills and technical aptitude will be preferred - 3+ years of experience supporting desktop/server operating systems and technologies - Capable of analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - Ability to multitask efficiently and prioritize workRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Nashville , Help Desk Technician, Professions , Nashville, Tennessee

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