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Desktop Support Technician

Company: Symmetry Surgical
Location: Nashville
Posted on: September 16, 2020

Job Description:

Join a company whose mission is "Elevating Surgery for Life". Our products play a vital role in every surgical procedure worldwide! If you value Trust, Teamwork, Passion, Excellence and Innovation you will want to be part of our TEAM!JOB SUMMARY:As Desktop Support Technician you will be responsible for assisting in delivering a first-class support service to the business. While acting primarily in a 1st line support capacity (resolving issues in person, over the phone or via remote connectivity), this role spans into desktop/application support. The role is varied and requires a real team player who can manage their time efficiently and prioritize or escalate technical issues to ensure a prompt closure. Normal hours for the position are 7:30 am - 4:30 pm. Currently this position is limited remote until we open our offices again.--- Daily monitoring of the support call logging system.--- Installation configuration and deployment of new and existing hardware in line with defined procedures--- Installation configuration and deployment of new and existing software in line with defined procedures--- Diagnosing and resolving technical issues--- Setting up and configuring new laptops and desktops--- Ensuring security and upgrades are applied to desktops and laptops--- Manage input/output fleet, including printers and scannersExperience and Education--- Proven experience in a similar IT support role with end user facing responsibilities--- Previous 1st line support experience and/or desktop support--- Previous experience of a call logging systems and remote support tools--- Strong knowledge of Microsoft products and operating system--- A good understanding of PC hardware--- A good understanding of server environments and Active Directory--- A good understanding of ERP application support is a plusMust be open to working overtime and monitoring the system at off hours.

Keywords: Symmetry Surgical, Nashville , Desktop Support Technician, Professions , Nashville, Tennessee

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