Lead CSR / Teller - Donelson BC - Full Time
Location: Nashville
Posted on: January 14, 2021
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Job Description:
Lead Customer Service
Representative – Bank Customer Service Rep Job
Description Job
Responsibilities Additional
responsibilities of the Lead Customer Service Representative
include: Preferred Job
Requirements Additional preferred
requirements for the Lead Customer Service Representative
include: Benefits
If you are a dynamic and driven Customer Service Representative who
has the desire to advance your career with a stable and highly
regarded financial institution, join our Customer Service team at
Fifth Third Bank! We are seeking dedicated Lead Customer Service
Representatives to provide excellent customer service in daily
transactions, customer inquiries and problem resolution in
accordance with Fifth Third Bank policies. As a Lead Customer
Service Representative with Fifth Third, you will refer customers
to the appropriate business partners for product and service needs
uncovered during business transactions and/or conversations. You
will exercise considerable independent judgment as you perform
daily office responsibilities alongside other staff members to
maintain the efficient operation of the financial center. You will
consistently meet and exceed sales referral goals as set by
management, promote good customer relations with a friendly
demeanor and willingness to help at all times and honor customer
confidentiality. You will also continuously increase your
professional knowledge and skill set through seminars and in-house
training, act with confidence to find answers to customer questions
and follow the Bancorp Code of Business Conduct and
Ethics.
As a Lead Customer Service Representative with Fifth Third Bank,
you will develop rapport with the customer base, greet them by
name, be responsive and timely with correspondence and problem
resolutions and display a caring attitude. You will perform
financial center opening and closing duties, provide cash
withdrawal, check signing, transaction approvals and manage night
deposits. You will also oversee the teller line, balance ATMs and
vaults and process credit card applications.
•Initiating conversations with customers to uncover their needs and
referring them to the appropriate business partners to meet
personal and financial center referral and sales
goals
•Personally maintaining a balancing record, finding and correcting
errors and asking for help in this process as
needed
•Handling customer issues with professionalism and seamlessly
directing complex issues to management staff
•Training and developing new and current Customer Service
Representatives and identifying other Customer Service
Representatives who are capable of training new staff
members
•Monitoring operations behind the Customer Service Representative
line, delegating work and taking issues to the Customer Service
Manager as needed
•Acting as the contact person for financial center personnel in
regards to Customer Service Representative activity, answering
questions and helping management to keep Customer Service
Representatives up-to-date on all changes
•Maintaining up-to-date knowledge of financial center policies,
procedures, products and services
As a Lead Customer Service Representative with Fifth Third Bank,
you must have exceptional interpersonal, written and verbal
communication skills, strong leadership skills and excellent time
management and problem-solving skills. You must be able to interact
confidently and comfortably with the public, take initiative and
utilize sound judgment to make decisions and work positively and
cooperatively with a team.
•Minimum 1 year banking experience
•High School Diploma or GED equivalent
•Strong working knowledge of banking retail policies and procedures
to the degree that you can perform essential duties with minimal
supervision
•Advanced math abilities
•Computer proficiency
•Ability to work a flexible schedule
•Ability to lift up to 25 pounds and stand for most of your
shift
At Fifth Third Bank, we understand that our employees work
tirelessly to provide customers with the best products and service
possible. T
Keywords: , Nashville , Lead CSR / Teller - Donelson BC - Full Time, PR / Public Relations , Nashville, Tennessee
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