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IT Help Desk Specialist

Company: Lipscomb University
Location: Nashville
Posted on: November 11, 2019

Job Description:

Position Information

POSTING NUMBER
AS447P

POSITION
IT Help Desk Specialist

PRIMARY RESPONSIBILITY

Responsible for facilitating university faculty, staff, and student technology concerns and providing solutions to user questions and needs related to IT technical support.

JOB RELATED SKILLS

Ability to operate computers, mobile devices, printers, and various other types of IT related equipment. Must have excellent communication skills and be able to perform tasks under pressure. Must be detail oriented and task minded with excellent organization and problem solving skills.

EDUCATION
Some College/Associate's Degree

EXPERIENCE
1 to 3 years

DESIRED START DATE

POSITION END DATE (IF TEMPORARY)

OPEN DATE
09/17/2019

CLOSE DATE

OPEN UNTIL FILLED
Yes

ADDITIONAL COMMENTS & INFORMATION

ABOUT LIPSCOMB UNIVERSITY

Lipscomb University is a liberal arts teaching and research institution committed to being intentionally, courageously and graciously Christian. Our mission is to integrate Christian faith and practice with academic excellence, not only in the classroom but also by involvement in numerous services to the church and the larger community. It is a place that sees the city as our campus and the world as our classroom. This is what grounds us, and it is also what has grown us.

With more than 4,600 students, Lipscomb University was recently named by the Chronicle of Higher Education as one of the fastest-growing private doctoral universities in the nation with a 10-year growth rate of 80.6 percent. Lipscomb is a dynamic university offering students a choice of more than 200 undergraduate programs of study, 24 master s degrees in 70 fields of study, four education specialist degrees and three doctoral degrees. In addition to Lipscomb s residential campus in the Green Hills area of Nashville, Tennessee, the university has locations in downtown Nashville and Franklin, Tennessee, as well as a robust online program.

Today, Lipscomb is nationally ranked for its innovation, programs and service. Each year, Lipscomb students contribute an average of 60,000 hours of service to nonprofits and organizations. Classified as a national university by U.S. News & World Report, Lipscomb University is classified as a doctoral university by the Carnegie Foundation, placing it among 7 percent of schools nationwide.

At the heart of Lipscomb University are more than 940 full-time faculty and staff who are committed to creating a lasting impact beyond the campus, serving the good of humanity to the glory of God. As you learn more about Lipscomb, we hope you find it to be a place that is joyfully and energetically committed to God and a place where you truly want to share and invest your talents and skills.

NONDISCRIMINATION STATEMENT

Lipscomb University complies with all applicable federal and state nondiscrimination laws and does not engage in prohibited discrimination on the basis of race, religion, sex, age, color, national or ethnic origin, or disability in the administration of its educational policies, programs and activities.

HIRING STATEMENT
Lipscomb University is a private, Christian university associated with the fellowship of the Church of Christ and governed by religious tenets held by the Church of Christ. Preference will be given to applicants who are members of the Church of Christ., Lipscomb Academy is a private, Christian K-12 school associated with the fellowship of the Church of Christ and governed by religious tenets held by the Church of Christ. Preference will be given to applicants who are members of the Church of Christ.

Typical Duties and Responsibilities

DESCRIPTION OF TASKS PERFORMED

Answer inquiries and troubleshoot basic technical issues to assist faculty, staff, and students.

Typical Duties and Responsibilities

DESCRIPTION OF TASKS PERFORMED

Operate help desk ticketing software to capture and manage requests and escalate issues to relevant personnel.

Typical Duties and Responsibilities

DESCRIPTION OF TASKS PERFORMED

Operate the help desk phone system and route calls appropriately.

Typical Duties and Responsibilities

DESCRIPTION OF TASKS PERFORMED

Supervise student worker tasks.

Keywords: Lipscomb University, Nashville , IT Help Desk Specialist, Other , Nashville, Tennessee

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