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Customer Success Associate

Company: Nextwerk Inc.
Location: Nashville
Posted on: November 11, 2019

Job Description:

Who We Are: NEXTWERK INC is a programming services and software development company headquartered in San Diego CA. We provide our services through the following brands:

  • vteams (vteams.com)
  • PressTigers (presstigers.com)
  • Commersys (commersys.com)
  • Appdev360 (appdev360.com)
    Where We're At & What We Need Now: We're expanding our bi-coastal team to Nashville and looking to onboard real, human-focused Customer Success Associates.
    What does that mean? Our Customer Success Associates listen, absorb, and have a knack for problem-solving. They're organized and know how to get the job done while being intentional and respectful of the team and client roster.
    We consider ourselves true professionals in the software space. Most dev agencies, over promise and ghost or come up with "my dog ate my homework" excuses. We build relationships and believe in authenticity, accountability, and keeping our word. We say NO often. We say no to questionable work, jerk clients, and most of all to work and timelines we can't deliver.
    Who We're Looking For: You're a confident and client-focused professional with the ability to build strong relationships with new customers, connect with key business executives and stakeholders. You have a keen sense of how to identify new business opportunities.
    As a Nextwerk Inc. Customer Success Associate, you're responsible for supporting our customers across their journey working with us: from that very first intro call to facilitating technical reviews to closing project proposals, and finally maintaining ongoing relationships with clients. The most successful teammates collaborate with the development teams while keeping our clients satisfied and engaged with our products and services in the long-run.
    We expect our Customer Success Associates to thrive in technical environments while understanding they may be the translators between non-technical business leads and on the ground developers.
    Successful Customer Success Associates's Are:
    • Client-focused excellent listeners who can: clearly communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level as well as internal and external technical team members.
    • Organized and Responsible: They know how juggle multiple account management projects at a time while maintaining sharp attention to detail, and maintaining decorum at all times
    • Confident and comfortable with flexibility and adjusting all the pieces of the puzzle in real-time.
      We'll Teach You:
      • Customer Success process
      • Our internal tools and tracking systems
      • How to track and report key metrics and updates
        The Perks
        • Competitive Base Pay + Bonuses
        • Health Insurance and 401K Plan
        • Structured training plan
        • Downtown office space
        • Monthly team outings
          How To Apply: Send me a note (not a cover letter) to about what Customer Success looks like to you and why you should be an OG Nashville hire?

Keywords: Nextwerk Inc., Nashville , Customer Success Associate, Other , Nashville, Tennessee

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