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Content Writer

Company: Asurion
Location: Nashville
Posted on: November 11, 2019

Job Description:

Content Writer Asurion is seeking a talented Content Writer who will be excited about ensuring the content we create brings Soluto?s vision to life. You will team up with designers and other writers to develop content for our database to ensure its delivering information to internal Experts efficiently and effectively. ?Content databases don?t scare you?in fact they inspire you to strategize how to make them most useful. ? ?? Duties and Specifications:

  • Conceptualize, write, edit and organize internal support content that is user-friendly and value-driven
  • Identify gaps in existing content library and create new content based on technical needs
  • Master writing for both an end user and technical support audience
  • Optimize and manage content database with large volume, collaborate with the content team to craft strategy, then execute solutions
  • Brainstorm new content ideas and strategize with managers and designers
  • Monitor and report the performance of content across multiple channels and lines of business
  • Work with designers to create the look and feel for content items and experiment with different mediums (text, video, imagery, etc.)
  • Measure / track content performance identify engagement trends, and work with analysts to determine business impact
  • Partner with multiple teams across the organization to identify new opportunities and solve big problems for our users ? Qualifications:
    • Bachelor?s in Journalism, English, or any applicable mass communication discipline is preferred
    • 3-4+ years of experience writing content, including technical support content
    • Strong writing skills and experience with a love for data. Strong familiarity with grammar conventions and Chicago Style
    • Solid background managing large content databases, strategizing and executing database management solutions
    • Ability to roll with the punches and create innovative content for any type of technology
    • Creative and out-of-the-box thinker
    • Quick learner with a solid grasp of technical concepts
    • Understands the user experience and can relate to users
    • Team player, works well with people and open to feedback
    • Background with Word Press; Algolia plus
    • SEO experience ? Why Asurion? Asurion is a $7B company that helps people around the globe balance the interdependence between life and technology. We build products that reach over 300M users through our partners--Verizon, Sprint, AT&T, DoCoMo and KDDI?achieving double digit revenue growth year over year for the past 5 years.? Soluto is one-touch access to a tech expert to solve any technology issue you could ever have. ?Unlike traditional support, you don?t have to call multiple numbers, be on hold or bounce around to different people. ?From setup and real-time troubleshooting, to discovering all of your devices? amazing features, our tech experts help you connect, play, stream and get the most out of all of your devices. Asurion has more cutting-edge technology than you can imagine. But at our core, we?re about people. We believe our employees are our greatest asset and invest in their growth through a culture of learning. Our dynamic and rewarding environment ensures that every team member can reach their full potential.? ? #LI-AF1 CUS25411 - Nashville - Tennessee - US - 2019/10/10

Keywords: Asurion, Nashville , Content Writer, Other , Nashville, Tennessee

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