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Patient Balance Collector

Company: Tennessee Oncology
Location: Nashville
Posted on: July 23, 2019

Job Description:

Patient Balance Collector Salary Grade: 114 Location: Nashville TN FT/PT Status: Regular Full Time Days: Monday - Friday Hours: 8:00am-4:30pm Responsibilities / Essential Functions: The patient balance collector works actively to resolve all patient inquiries and balances. This position works closely with the Financial Counselor, Patient Advocates and Insurance Collectors to ensure patient balances are resolved effectively.

  • Handle inbound and outbound patient calls promptly and efficiently
  • Returns voicemails messages within 24 hours
  • Reviews patient's propensity to pay via Experian
  • Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
  • Works patient correspondences and mail return promptly
  • Provide financial counseling services regarding payment arrangements
  • Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
  • Works assigned reports and follows Tennessee Oncology Patient Collection Policy
  • Works as a cohesive team between departments to resolve patient inquiries and request
  • Assist with team coverage as needed when assigned by management
  • Perform additional duties as needed for special projects when assigned by management
  • Properly documents patient interaction and account activity in Practice Management System
  • Communicates any trends in patient collections and or assistance to AR/Collection Manager Knowledge, Skills & Abilities: ---Excellent customer service skills
    • Working knowledge of billing, HCPCS, CPT and ICD codes
    • Previous patient collections experience preferred
    • Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation.
    • Effective verbal and written communications, including active listening skills.
    • Exceptional Multi-tasking, organizational skills and superb attention to detail.
    • Proficient in the use of computer applications, (MS Word, Excel, Outlook) Qualifications & Requirements: --- High School diploma or equivalent required.
      • Previous Patient Collections experience preferred. Physical Requirements: Physical Requirement may include standing, walking, sitting, fingering or manual dexterity, repetitive finger motion, lifting or exerting force up to 10 pounds, reaching or stretching, crouching or stooping, speaking, hearing, and seeing(with correction).

Keywords: Tennessee Oncology, Nashville , Patient Balance Collector, Other , Nashville, Tennessee

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