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Customer Care Specialist - Gaylord Opryland Resort & Convention Center - (19095866)

Company: Marriott International, Inc.
Location: Nashville
Posted on: July 15, 2019

Job Description:

Here's To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you''ll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is currently hiring a Customer Care Specialist. Responsibilities include: Serve as the point of contact for customers and communicate with them by email, letter, or phone. Respond to questions and requests within the designated turnaround time. Clarify and resolve any issues to provide a timely and satisfactory outcome to the customers inquiry. Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness. Communicate with guests via the social media channels such as TripAdvisor, Twitter and Facebook. Enter and locate work-related information using computers. Provide excellent customer service to all customers and fellow STARS. Support the efforts of other STARS to provide excellent customer service. Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with STARS and department leaders, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accident, injuries, and unsafe working conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable tasks as requested. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19095866?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Additional Location - Brentwood, Tennessee; Goodlettsville, Tennessee; Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna, Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Nashville , Customer Care Specialist - Gaylord Opryland Resort & Convention Center - (19095866), Other , Nashville, Tennessee

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