ED PATIENT ACCESS ASSOCIATE
Company: Williamson Medical Center
Posted on: June 15, 2019
Williamson Medical Center is hiring a Patient Access Associate in
our Emergency Department in Franklin, TN. This is a full time
position on day shift (7a-7p). This position is eligible for an
excellent benefit package offering medical, dental, vision, paid
time off, flexible spending accounts, voluntary life, short-term
disability and long-term disability, discounted membership to
Williamson County Recreation Centers and more!
At Williamson Medical Center, our employees are more than just
another number. To us, they're family. They're smart, talented,
compassionate, dedicated, and an overall joy to be around. We're
certainly blessed to have the best of the best working here from
the cafeteria to the operating room.
But as Williamson County and surrounding areas continue to grow, so
must we. That's why we want YOU to join our family!
Highly motivated individual where skills, experience, and
dedication can effectively be utilized to meet the goals of
Williamson Medical Center, patients and the community we serve.
Possesses a strong positive customer service work ethic and ability
to work closely with the public, community, family members,
co-workers and management team in a positive cohesive professional
manner. Required to demonstrate teamwork, good customer service
skills and accuracy in all areas of Patient Access. Obtains
accurate demographic and financial data for medical documentation,
billing and collections. Creates and presents patient estimates and
financially resolves patient balances.
Formal Education / Training:
High school diploma or equivalent
3 years clerical experience in a professional customer service
oriented office environment
Equipment and Skills Training:
Meditech, Fax, Copier, time and attendance, patient access
software, WOW's, cash management/posting, visitor badge system,
FormsFast, Multiple alarm systems, Education system, Label and
armband printers, PBX console, security radio, hand-held
communication equipment, and paging equipment, email.
Highly active office/clinical environment
Prolonged walking, sitting, standing, bending, pushing wheelchairs
up to 250 lbs, consistent repetitive keyboard and terminal usage.
Ability to consistently push bedside registration computer to
register patients timely. Consistently work well under pressure and
can function independently. Efficient verbal and written
communication. Able to communicate in English verbally and
- Greet patients/visitors promptly and courteously using AIDET
principles. Selects correct patient from Master Patient index to
insure patient identification safety and places correct armband on
- Consistently interviews patients to obtain and enter accurate
demographics and insurance information in a timely manner. Meets
national productivity guidelines of 35 registrations per
- Consistently uses bedside mobile cart to register patients at
bedside in assigned ED areas.
- Consistently corrects registrations during assigned shift using
AccuReg solution and maintains an average initial accuracy rate of
95% for a 12 month period.
- Consistently uses insurance verification solution appropriately
and posts back notes in the Meditech and obtains complete and
accurate information to complete the Medicare secondary payer
- Consistently follows point of service collection policies and
procedures. Follows cash management guidelines at all
- Understands ED Patient Access runs 24/7. Willingly accepts work
assignments, change in daily routine, and hours that may vary to
accommodate staffing needs for all areas of ED Patient
- Consistently performs all PBX duties timely and accurately
including all afterhours reports and duties. Uses the correct date,
time, and room rate accommodation for all room transfers, status
changes, and newborn admissions.
- Reports concerns requiring attention to supervisor or director.
Is a problems solver that brings possible solutions with the
concerns or problems.
- Is available and accountable to provide on-call coverage when
- Participates in departmental meetings/huddles/etc. and
recommends improvement opportunities, Seeks and performs other
related duties assigned by Supervisor/Manager or Director
- Consistently reviews and obtains patient signatures on all
required registration forms. Scans documents into the system.
Williamson Medical Center is an equal-opportunity employer and a
Keywords: Williamson Medical Center, Nashville , ED PATIENT ACCESS ASSOCIATE, Other , Nashville, Tennessee
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