Team Lead-Food & Bev Svcs - Gaylord Opryland Resort & Convention Center (140027TV)

Location: Nashville
Posted on: April 10, 2025

Job Description:

It?s a powerful feeling, to belong. It?s that moment you feel truly and completely yourself. It?s working with a team you call family. At Gaylord Hotels we know that when you feel at home, you?ll make our guests feel at home. And it?s why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.

Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive, Nashville, TN, and 37214 is currently hiring a Team Lead-Food & Bev Svcs (140027TV).

Responsibilities include: Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=140027TV

To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers

Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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