Insurance Call Center Support - Remote
Company: DXC Technology
Location: Nashville
Posted on: April 24, 2024
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Job Description:
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission
critical systems and operations while modernizing IT, optimizing
data architectures, and ensuring security and scalability across
public, private and hybrid clouds. The world's largest companies
and public sector organizations trust DXC to deploy services across
the Enterprise Technology Stack to drive new levels of performance,
competitiveness, and customer experience. Learn more about how we
deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical
IT Services that our customers need to modernize operations and
drive innovation across their entire IT estate. We provide services
across the Enterprise Technology Stack for business process
outsourcing, insurance, analytics and engineering, applications,
security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and
transform operations, lower costs, increase agile new channels to
growth. Our people, technology and best practices improve and
automate highly complex business processes middle and back offices-
while facilitating customer experience transformation.
We're in search of an experienced and motivated Call Center Support
Representative to join our dynamic team. As the face of DXC, you'll
play a pivotal role in understanding customer needs and delivering
robust, clean, and scalable solutions.
Essential Job Functions:
Answers telephones and responds to basic customer questions and/or
forwards call to appropriate personnel.
Records call on account history record with results of the inquiry;
initiates required confirmation without direct supervision.
Research customer inquiries and responds to appropriate parties in
a timely manner.
Processes customer requests by sending faxes, returning telephone
messages, sending mail documents, or using other related
communication.
Processes calls in a manner that ensures service level agreements
(SLAs) are met or exceeded. Records calls, processes requests and
updates account history with results of inquiry to include proper
documentation.
Processes and distributes incoming and outgoing mail for multiple
clients in accordance with established service level
agreements.
Performs data entry and matches documents to appropriate accounts
to ensure up to date and accurate information.
Interfaces with team members, management, and customers in
reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity;
prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as
necessary to ensure efficient and effective processing of
transactions.
Basic Qualifications:
High school diploma or G.E.D.
Two or more years of customer service or other telephone
experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and
telephone technology
Experience working with and skilled in the use of help desk
software
Entry-level position suitable for individuals with a minimum of 2
years of relevant work experience, particularly in customer service
or a related field.
Demonstrated experience in executing business process transactions
with precision and attention to detail.
Other Qualifications:
Business and analytical problem-solving skills
Communication skills
Ability to work independently
Ability to follow oral and written directions
Work Environment:
This position is remote and available within the USA.
Hours of operation are 7:00am - 8:00pm. Shift will be determined
based bussiness needs. Total of 8 hours worked per day, M-F no
weekends.
#LI-LV1
Compensation at DXC is influenced by an array of factors, including
but not limited to the experience, job-related knowledge, skills,
competencies, as well as contract-specific affordability and
organizational requirements. A reasonable estimate of the current
compensation range for this position is $31,800 - $52,000.
Full-time hires are eligible to participate in the DXC benefit
program. DXC offers a comprehensive, flexible, and competitive
benefits program which includes, but is not limited to, health,
dental, and vision insurance coverage; employee wellness; life and
disability insurance; a retirement savings plan, paid holidays,
paid time off.
If you are an applicant from the United States, Guam, or Puerto
Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer
. All qualified candidates will receive consideration for
employment without regard to disability, protected veteran status,
race, color, religious creed, national origin, citizenship, marital
status, sex, sexual orientation/gender identity, age or genetic
information. DXC's commitment to diversity and inclusive selection
practices includes ensuring qualified long-term unemployed job
seekers receive equal consideration for employment. View postings
below.
We participate in E-Verify. In addition to the posters already
identified, DXC provides access to prospective employees for the
Federal Minimum Wage Poster, Federal Polygraph Protection Act
Poster as well as any state or locality specific applicant posters
. To access the postings in the link below, select your state to
view all applicable federal, state and locality postings. Postings
are available in English, and in Spanish, where required. View
postings below.
Postings link
(https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or
a wounded warrior and you are unable or limited in your ability to
access or use this site as a result of your disability, you may
request a reasonable accommodation by contacting us via email
(GSS-HR-ER@dxc.com) .
Please note: DXC will respond only to requests for accommodations
due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities
are offered to job seekers typically through online services, such
as false websites, or through unsolicited emails claiming to be
from the company. These emails may request recipients to provide
personal information or to make payments as part of their
illegitimate recruiting process. DXC does not make offers of
employment via social media networks and DXC never asks for any
money or payments from applicants at any point in the recruitment
process, nor ask a job seeker to purchase IT or other equipment on
our behalf. More information on employment scams is available here
.
Keywords: DXC Technology, Nashville , Insurance Call Center Support - Remote, Other , Nashville, Tennessee
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