Travel Planner - Specialist

Company: Disability Solutions
Location: Nashville
Posted on: September 18, 2023

Job Description:

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.Our Loews Hotels & Co Travel Planner Specialist is a critical piece of the puzzle when it comes to our guests' journey. Our Travel Planner Specialist is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planner Specialist with the responsibility of "selling" the Loews experience in a meaningful, genuine way. Our Travel Planner Specialist is responsible for providing guests with all the information they need to inform their travel plans- from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taking care of, we can make sure our guests truly feel at home when they stay at Loews. That's why it is critical that our Travel Planner Specialist engages each and every caller in a considerate, thoughtful and not overly scripted manner. Communcation with our guest can be by phone, chat, text or email correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual.

• Communicates with guest through chat, text, email, and phone (as applicable), promptly and politely in accordance with Loews Hotels service standards
• Multitasks and moves efficiently between reservation channels
• Sells the Loews' experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards.
• Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs.
• Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay.
• Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current.
• Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties.
• Engages guest with an unmistakable sense of courtesy, generosity and professionalism.
• Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary.

Keywords: Disability Solutions, Nashville , Travel Planner - Specialist, Other , Nashville, Tennessee