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Customer Care Specialist

Company: Tennessee Comptroller of the Treasury
Location: Nashville
Posted on: May 29, 2023

Job Description:

-Customer Care SpecialistAbout Our OfficeThe Office of the Tennessee Comptroller of the Treasury is responsible for the audit of state and local governmental entities and participates in the general financial and administrative management and oversight of state government. The Office is led by Comptroller Jason E. Mumpower, a constitutional officer who is elected by the Tennessee General Assembly.

In the Comptroller's Office, we strive to deliver on our mission to make government work better. We believe our success as an office depends on finding opportunities for employees to accomplish our office's goals and answer challenges to make things better.

We want every member of our team to be excited to come to work every day and be challenged. Through dedicated hard work and commitment, every Comptroller's Office employee accepts personal responsibility to accomplish our mission and uphold it.

PositionThe position is located in the Office of Management Services (OMS) Division of the Comptroller's Office. -OMS is committed to creating an exceptional customer service experience to our staff, while fulfilling sourcing and facilities requests in a cost-effective manner. -
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competency, knowledge, skill, and/or ability required with or without reasonable accommodation. - Qualifications

Two (2) years of relevant customer service experience is preferred.Strong verbal and written communication skills. Ability to work collaboratively in a team, as well as with multiple levels of the organization.Customer service skills must include friendliness, patience, and empathy.Detail oriented, thrives in a fast-paced environment, and should welcome and/or lead change while placing accuracy, consistency, confidentiality, and integrity as a very high priority. Be able to lift at least 50 pounds on a regular basis.Candidates should successfully identify, analyze and solve problems, including those with large datasets; approach problems in a positive manner; view obstacles as solvable challenges; be able to demonstrate patience in dealing with complex and time-consuming issues; identify practical solutions; be able to clearly explain options and solutions to end-users; resolve issues in a timely manner; process information in a disciplined and structured manner to ensure consistency; be able to write clear and concise proposals for policy and procedural changes; be able to quickly learn new computer applications, possess a proficiency in Microsoft Office tools.
Major responsibilities for this position will include:Customer Service
Complete on-site facilities requests and projects daily.Coordinate conference room reservations, setup, and events.Cultivate positive customer relationships and contribute to a service-oriented culture.Use available tools and communication methods to ensure customer requests, questions and concerns are swiftly acknowledged.Update customers throughout the request fulfillment and/or issue resolution process, including verifying customer satisfaction.Resolve routine problems that impact fulfillment and/or resolution and escalate more complex issues to management as needed.Invite customer feedback, comments, and suggestions, as well as complaints, and review with team members so that improvements can be identified and made to existing processes or procedures. Seize opportunities to be proactive, streamline workflows and improve accuracy.Serve as back-up to the Mail Clerk and assist with off-site deliveries and pickup as needed. -Compensation -The Comptroller's Office offers a competitive salary and comprehensive benefits package that includes twelve days each of annual leave and sick leave, insurance plans, pension retirement plan, 401(k), college fee waivers, and much more.Equal Opportunity Employer
Pursuant to the Comptroller of the Treasury's Workplace Discrimination and Harassment policy, the Office is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the Comptroller's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, sexual orientation, transgender and gender identity status, pregnancy, religion, creed, disability, veteran's status, or any other category protected by state and/or federal civil rights lPowered by JazzHR

Keywords: Tennessee Comptroller of the Treasury, Nashville , Customer Care Specialist, Other , Nashville, Tennessee

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