Client Account Rep I

Company: Centerstone
Location: Nashville
Posted on: March 19, 2023

Job Description:

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

*Job Description:*
Process compliance refunds, unclaimed property client refunds, work credit balance report, take payments from clients over the phone and answer questions they may have about their accounts about their insurance and payments and work with other team members as needed to help resolve issues, including claim denials.

*Summary of Job:* Full responsibility for the efficient resolution of patient accounts receivable

*Essential Duties and Responsibilities:*

* Responsible for reviewing and making appropriate corrections in Accounts Receivable System, and documenting the system with any changes or notes pertaining to follow up.
* Respond to questions from Insurers, clients, and county clinic staff regarding payments and balances.
* Review and submission of third party and client billing via hard copy or electronic means.
* Client account resolution that results in payment or adjustment through analysis, maintenance, and telephone follow-up with clients and third party carriers according to industry or center approved standards or practice.
* Assist fellow co-workers with outstanding AR.
* Mailing of secondary claims after primary payment, including attachment of primary remits.
* Maintain number of days in AR to an industry standard, with 100% claim resolution prior to 90 days.
* Correcting Payer information, analyzing and adjusting client accounts.
* Determining overpayment resolution, and writing up correct refund paperwork to either client or insurance carrier.
* Keep supervisor informed on all issues concerning data integrity and reimbursement.

*Job Qualifications:*

* *High school diploma or equivalent required*
* *Minimum 6 months to 1 year in healthcare billing and collections on automated systems for Third Party payers*
* Detail oriented, analytical abilities, self-starter, good communications skills, team commitment, assertive, positive attitude, understanding of ICD-10 diagnosis code and CPT/HCPCS codes, basic knowledge of accounting terms as related to accounts receivable
* Knowledge of Microsoft Office, with strong Microsoft Excel
* Experience working Blue Cross accounts preferred

Time Type:Full time

Job Type: Full-time

Pay: $16.50 - $17.78 per hour

Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* Monday to Friday
Supplemental pay types:
* Signing bonus



Application Question(s):
* Do you have experience working Blue Cross accounts?

Education:
* High school or equivalent (Required)

Experience:
* 3rd party healthcare billing and collections: 1 year (Required)


Work Location: In person%10863539% %%sales%%

Keywords: Centerstone, Nashville , Client Account Rep I, Other , Nashville, Tennessee