Front Desk Supervisor
Company: Fairfield Inn & Suites Nashville/West End, TN
Posted on: January 27, 2023
Kana Hotel Group's mission is to be one of the most admired and
service quality driven hotel companies in the industry. We will
accomplish our goal by creating an atmosphere of friendly employee
behavior and delivering the highest quality service and value to
From our Team Members to our General Managers and Regional Support
team, we seek people who have a passion for the hospitality
business and want to grow with us. Most of our existing leadership
team members have been promoted from within the company. As a
member of our team, you will be expected to contribute your talents
and energies to improve the environment and quality of the company,
as well as the company's services. In return you will be given
opportunities to grow and advance in your career.
--- Manage and monitor activities of all employees in the Front
Office department making sure the team adheres the standards of
--- Schedule guest service team members according to labor
standards and forecasted occupancy.
--- Conduct employee training and development; assist in
performance reviews and disciplinary action
--- Conduct applicant screening and initial interviews of guest
--- Maintain a professional and high-quality service-oriented
environment at all times
--- Act as manager on duty for the hotel, dealing with complaints,
problem solving, disturbances, special requests and any other
issues that may arise.
--- Develop short term and long term financial and operational
plans for the guest service department which relate to the overall
objectives of the hotel. Participate in the preparation of the
annual hotel budget.
--- Achieve budgeted revenues and expenses and maximizes
profitability related to the guest service department.
--- Inform all Front Office staff of daily activities, group and
VIP arrivals as well as special requests and repeat guests.
--- Check accommodations, making sure any special requests are
--- Manage the reservation function to maintain highest possible
room occupancy and average daily rate through suggestive selling by
--- Greet guests upon arrival and ensure escort to accommodations
--- Track employee performance with upselling guest rooms
--- Work closely with the Housekeeping Department to improve guest
services and foster cross departmental communication.
--- Maintain procedures for credit control and handling of
financial transactions, security of monies, guest security and
--- Coordinate daily activities with hotel management team on a
--- Hold monthly department meetings keeping staff informed of all
activities in the hotel
--- Other duties as assigned
--- Some Sales Experience helpful
--- Associates Degree in Hospitality preferred
--- 1-3 years' experience in hospitality required
--- Supervisory experience preferred
--- Customer service experience required
--- Experience handling cash and credit card procedures
--- Attention to detail
--- Knowledge of the hotel layout, all amenities offered, and all
procedures & organization.
--- Knowledge of local geographic area knowledge, area businesses &
services, major highway/street information, and community events &
Our company provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Keywords: Fairfield Inn & Suites Nashville/West End, TN, Nashville , Front Desk Supervisor, Other , Nashville, Tennessee
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