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Overnight Security Supervisor

Company: Castle Rock Asset Hospitality Management LLC
Location: Nashville
Posted on: January 27, 2023

Job Description:

Some reasons people really like working here:

Parking (or public transportation) is picked up by us, in other words - FREE

Uniforms are complimentary, in other words - FREE

Meals are on us, in other words - FREE

Car Purchase Discounts

Computer Purchase Discounts

Lots of other special discounts for popular products and services

But the #1 reason people like Westin Nashville is because your efforts are noticed and recognized. There's a genuine gratefulness and thank you for the work you do.

You know what they say, all work and no play

Our Associates get Travel Discounts on hotels at nearly 8000 Marriott properties worldwide including rooms and meals

Discounts on Rental Cars, other popular hotels, and hotel alternatives

Discounts on tickets to Concerts, Theme Parks, and other Attractions

But you don't need to go anywhere to have a great time. We host Associate Recognition events, parties, and potlucks year-round. For you, and your +1.

We don't forget family

Most benefits and perks are available to your family as well

We even have special insurance and discounts for your four-legged family members with cold wet noses

The possibilities - One of the few times you'll click on a job, only to find a career

Have you ever had a job where you left better than you started? That's life at Westin Nashville where more than 60% of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it's our way of doing business. And career development doesn't stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That's why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.


We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be with the greater environmental and societal impact in mind.
As the Overnight Security Supervisor, you will work side-by-side with the other Security leaders to oversee the department and ensure the safety and security of the entire hotel property and related assets. You will patrol all areas of the hotel including front and back of house, monitor CCTV cameras and control access as required. You will also investigate reports of incidents and accidents involving associates or guests and interact with officials and agencies from local, state and national levels when necessary. To keep everything in order, you will prepare daily shift reports, complete accident and incident reports, maintain accurate records of events over the course of each shift as well as monitor and report found and recovered property. Using your excellent communication skills, you will assist leadership with the training, motivating and coaching of team members. Safety and security go hand-in-hand, so you will also attend training for hotel personnel in all areas of life safety equipment use and procedures and provide feedback and documentation on any unsafe work practices.

Patrol all areas of the property; secure rooms; assist guests with room access.
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.
Monitor Closed Circuit Televisions and alarm systems.
Authorize, monitor, and document access to secured areas.
Assist guests/employees during emergency situations.
Respond to accidents, contact EMS or administer first aid/CPR as required.
Gather information and complete reports.
Maintain confidentiality of reports/documents, release information to authorized individuals.
Defuse disturbances in accordance with company policies and procedures.
Resolve safety hazard situations.
Handle all interruptions and complaints.
Escort unwelcome persons from the property.
Ensure compliance with alcoholic beverage control laws.
Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Open Door Policy process.
Develop and maintain positive working relationships.
Comply with quality assurance standards.
Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Have access to reliable transportation and follow attendance policy.

Respond to any reasonable task assigned by Director/Assistant Director of Security.
Assist in other areas as needed.
All other duties as assigned.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Castlerock policies and procedures for the safe and effective operation of the hotel's facilities. Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.

The above job description is not an exhaustive list of all of the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at Castlerock, employment is "at will" or voluntary on both the part of the employee or employer. That's means employment can be terminated by either party with or without notice and/or with or without cause.



Keywords: Castle Rock Asset Hospitality Management LLC, Nashville , Overnight Security Supervisor, Other , Nashville, Tennessee

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