Retail Boutique Full Time Operations Supervisor

Company: Finnleys
Location: Nashville
Posted on: November 26, 2022

Job Description:

OPERATIONS SUPERVISOR

*Purpose: *

Embraces the Finnleys company culture, focusing on the customer experience and team experience as our key driving principles. Demonstrates role model & leadership behaviors. Coaches to sales processes, procedures, and guidelines. Recruits and trains a family of "A player" associates to build relationships and award-winning experiences for our customers. Assists in delivering revenue goals and brand growth, while managing an individual division of responsibility (DOR), to include:

*Store Operations* - team communication and scheduling, processes and procedures, supplies and budget.

Reports to: Store Manager

Hours: Full Time, 40hrs/week minimum

*What you get: *
* Being part of a team that values you and your unique personality, experience, and career goals

* Work-life balance values

* Competitive compensation and a professional work environment

* Bonuses and incentives associated with goal achievement

* Generous merchandise discount

* Paid Holiday and vacation package, health and dental benefits

*Areas of Responsibility: *
* Revenue: Assist in exceeding all Key Performance Indicators set by the Store Manager and coach to Individual Employee KPI's.

* Target KPI's

* Daily, Weekly, Monthly, Quarterly, and Yearly Revenue

* Average Transaction Value

* Units Per Transaction

* Conversion

* Exchange and Return Rates

* Customer Experience: Model and coach associates to create an environment of trust and relationship with our customers, resulting in a loyal following and outstanding memorable experiences.

* Create a welcoming environment and a strong floor leader presence

* Utilizes company training tools to discover customers' unstated needs, resulting in a high conversion rate

* Implement product knowledge training and understanding, and improves customer trust

* Coach to excellent merchandising standards to create an impeccable and easy shopping experience for our customer

* Team Experience: Recruit, hire, train, coach, and develop top talent to drive performance and outstanding experiences for both customer and team

* Partner with Store Manager in creative ways to motivate and inspire the team

* Create a "best place to work" team environment and an open-door policy centered around trust and respect

* Merchandise: Be the voice of the customer by providing product feedback to the executive team, monitoring store loss prevention strategies to reduce shrink and improve profitability, and helping to create a strategic visual merchandising strategy to drive conversion and promote wardrobe selling.

* Provide product feedback to Store Manager regarding needs, sell through, product categories, and buys, while being mindful of current fashion/seasonal trends keeping our customer front of mind

* Promote and administer loss prevention strategies

* Work with Store Manager to create inventive ways to drive business through merchandising strategies

*Operations Responsibilities: *
* Monitor store stockroom processes, organization, productivity, and sales floor replenishment

* Assist in physical inventories and regular spot checks to reduce shrink

* Manage store supply needs through store budget guidelines

* Write an effective store schedule with the following factors: payroll budget, traffic, customer to associate ratio, volume, season, events, etc.

*Competencies: *
* Strong leadership presence

* Organization and Planning Skills

* Independent Worker

* Honesty/Integrity

* Ability to build relationships and create an environment of trust and respect

* Flexibility and adaptability to an ever-changing and growing environment

* Ability to hire, train, coach, and develop an effective team

*Minimum Requirements: *
* Technology savvy and comfortable learning new systems (ie. Microsoft office, Springboard, Social Media, Humanity)

* Progressive retail experience, including people management (min 2 years)

* Knowledge of state and local employment laws

* Flexible and open availability, including weekends

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Supervising Experience: 1 year (Preferred)
* Customer Service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Finnleys, Nashville , Retail Boutique Full Time Operations Supervisor, Other , Nashville, Tennessee