US_East - Desktop Support_L1
Posted on: November 26, 2022
Possible 3 Month CTH - No Fees - Do Not Re-Post -
Submit candidates under their legal name and use only ***
Role: Service Desk Technician
Start date: Immediate availability
Background check MANDATORY
Request ID: 12757837
To ensure effectiveness and efficiency in meeting the technical
troubleshooting requirements and performance tuning within Service
Level commitments made to the customer within.
Work Experience: 2 to 3 years
Should have excellent communication and English speaking skills
Greet customers in a courteous, friendly, and professional manner
using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to
perform work responsibilities
Should have great interpersonal skills and ability to perform under
Should have experience in a Technical call center / ISP Help Desk /
Provide best-in-class customer service, problem resolution and
technical troubleshooting to customer queries over the voice based
Support customers across Telecommunication, Financial Services,
Healthcare, and Technology vertical.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding
of requirements or problem.
Resumes will be rejected for the following reasons:
- Different format
- Missing details in comments section
- Missing text box in the header
- Photo ID included containing personal information other than
legal name and photo
External Resource Manager (ERM) - SubCo Staffing Center
*** North America - Guatemala
Keywords: Apolis, Nashville , US_East - Desktop Support_L1, Other , Nashville, Tennessee
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