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US_East - Desktop Support_L1

Company: Apolis
Location: Nashville
Posted on: November 26, 2022

Job Description:

Possible 3 Month CTH - No Fees - Do Not Re-Post - Confidential
Submit candidates under their legal name and use only *** template

Role: Service Desk Technician
Nashville, TN
Start date: Immediate availability
Background check MANDATORY
Request ID: 12757837
Sold Project

To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within.



Work Experience: 2 to 3 years



Job Description:

Should have excellent communication and English speaking skills

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Knowledge of basic computer operations.

Courteous with strong customer service orientation.

Dependable with proficient attention to detail.

Good listening and responding skills.

Should be willing to take up challenges and go extra mile to perform work responsibilities

Should have great interpersonal skills and ability to perform under pressure

Should have experience in a Technical call center / ISP Help Desk / Technical Help

Desk.





Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.



Meet customer requirements through first contact resolution.



Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Resumes will be rejected for the following reasons:
- Different format
- Missing details in comments section
- Missing text box in the header
- Photo ID included containing personal information other than legal name and photo

Jorge Campos
External Resource Manager (ERM) - SubCo Staffing Center
*** North America - Guatemala

Keywords: Apolis, Nashville , US_East - Desktop Support_L1, Other , Nashville, Tennessee

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