IT Help Desk Support
Company: Careerbuilder-US
Location: Nashville
Posted on: September 26, 2022
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Job Description:
Role: IT Helpdesk Support Location: 1 Park Plaza Nashville TN
37201 Contract Duration: 12 Months Shift Hours: 8:00am to 4:30pm
(Mon-Fri) Description: This position is a Technology Helpdesk
position and is responsible for the fleet management processes,
answering phones, managing email, triage for Multi-function device
issues, i.e. print, scan, copy fax. Training to end users. Updating
and creating workflows. Job Requirements:--- Provide first-level IT
services or assist in the delivery of higher level services to our
customers--- Properly enter all calls into the helpdesk system ---
Ability to use remote desktop applications in order to troubleshoot
end user PC related problems --- Possesses working knowledge of
customer support business and technology processes: -- Call
handling processes, Workflow troubleshooting, operating system
environment, asset tracking, supply inventory management etc. ---
Able to demonstrate proficiency with Helpdesk tools , Microsoft
operating systems, MS Office applications and anti-virus software,
communications technology devices --- Able to demonstrate knowledge
of all necessary web based tools as it applies to the position
(i.e. ProActa, Help desk call tracking applications , etc.) --- No
less than one entry level certification (A+, N+, or OEM vendor
certification)
Keywords: Careerbuilder-US, Nashville , IT Help Desk Support, Other , Nashville, Tennessee
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