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Associate I Help Desk

Company: Careerbuilder-US
Location: Nashville
Posted on: September 26, 2022

Job Description:

Job Title: Associate I Help Desk Location: 1 Park Plaza Nashville Tennessee 37201 Duration - 12 months (possibilities of extension) Max pay rate: $19.00/hr on W2 Monday to Friday- 8:00am to 4:30pm ESSENTIAL FUNCTIONS: --- Provide first-level IT services or assist in the delivery of higher-level services to our customers --- Properly enter all calls into the helpdesk system --- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed --- Service Level Agreement parameters --- Ability to use remote desktop applications in order to troubleshoot end user PC related problems --- Ability to resolve standard documented problems with minimal assistance --- Take ownership for customer problem resolution --- Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Workflow troubleshooting, operating system environment, asset tracking, supply inventory management etc. --- Identify customer-training issues on standard and non-standard products --- Able to contribute to technical discussions with other team members and contributes to the decision-making process Job Requirements:SKILLS:--- Able to demonstrate good customer service skills--- Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices--- Able to demonstrate basic hardware and software trouble shooting skills--- Able to demonstrate good problem solving & critical thinking skills--- Able to demonstrate ability to work with minimum supervision--- Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)--- Able to demonstrate willingness to work as a team player--- Able to demonstrate good organizational skills and ability to attend to details--- Ability to travel as requiredEXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferredEDUCATION:--- Minimum: High School Diploma or equivalent--- No less than one entry level certification (A+, N+, or OEM vendor certification)

Keywords: Careerbuilder-US, Nashville , Associate I Help Desk, Other , Nashville, Tennessee

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