Operations Supervisor
Company: QTC Management, Inc.
Location: Nashville
Posted on: June 25, 2022
Job Description:
Job Summary:Oversees the status of operational team, schedules
and prepares reports, monitors and develops resolutions to meet
productivity, quality, and client satisfaction goals and
objectives. Participates in ongoing projects under the supervision
of the Operations Manager or Project Manager.Essential Duties and
Responsibilities:
- Responsible for the specific team performance in order to
achieve the operational goals of timeliness, quality, and customer
service
- Responsible for coordinating subordinate employee onboarding
and training, performance assessment, work assignments, salary, and
recognition/disciplinary actions
- Manage processes and procedures to ensure timely and quality
completion of work according to clients contractual
obligations
- Responsible for the daily operational workflow, to include
communication with external and internal customers, resolution of
claimant, provider, and client issues, and identify workflow
concerns for specific cases and employees
- Ensure the use of best practice workflows and operational
excellence in activities are utilized
- Direct the training of team members on workflow and contractual
modifications expeditiously
- Manage processes focused on effective customer service, ensure
immediate escalation of issues, and participate in meetings to
discuss the case management process
- Analyze and report on a monthly and quarterly basis operational
statistics
- Perform other duties and responsibilities as
assignedCompetencies:
- Strong leadership skills with the ability to prioritize and
delegate effectively
- Demonstrated ability to work independently, take initiative and
be self-motivated
- Ability to effectively manage competing priorities with a sense
of urgency
- Sound knowledge and understanding of medical terminology and
body systems
- Strong communication skills, both verbal and written
- Possess excellent organizational and follow-up skills, with a
strong attention to detail
- Possess and demonstrate skills necessary to analyze
information, problems, procedures and situations
- Proficient in Windows operating systems and Microsoft Office
suites
- Strong working knowledge of electronic scheduling systems and
Electronic Medical Records (EMR)
- Strong working knowledge of case management programsEducation
and/or Experience: (includes certificate & licenses)
- Bachelor's degree from an accredited college in a healthcare
related field or equivalent experience/combined education
- Minimum 4-7 years of supervisory or management experience
preferably in a heath care setting
- Project management and medical case management life cycle
experience is preferred
- Must be able to successfully pass National Agency Check with
Inquiries (NACI) background investigation
This job description supersedes all prior job descriptions and is
intended to describe the general content and essential requirements
for the position listed above. It is not to be construed as an
exhaustive statement of requirements, duties and responsibilities.
Management reserves the right to add or change the duties of this
position as required at any time.QTC Management Inc. is a VEVRAA
Federal contractor and an Equal Opportunity Employer. The company
has an ongoing commitment to affirmative action and the creation of
a workplace free of discrimination, harassment and retaliation. The
company recruits, hires, trains, and promotes individuals in all
job titles without regard to race, color, creed, religion,
ancestry, national origin, age, sex, pregnancy, sexual orientation,
gender identity, genetic information, people with disabilities
protected under law, and protected veteran
status.ExperiencePreferred
- 4 - 7 years: Supervisory or management experience preferably in
a heath care settingEducationRequired
- Bachelors or betterPreferred
- High School Diploma or betterEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: QTC Management, Inc., Nashville , Operations Supervisor, Other , Nashville, Tennessee
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