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Client Support Specialist

Company: The ICEE Company
Location: Nashville
Posted on: June 25, 2022

Job Description:

OPPORTUNITY:At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Each day, we are working to improve your ICEE experience through research and innovation to develop state-of-the-art equipment and bold, refreshing products and flavors. We are seeking an ambitious and energetic self-starter to join our dynamic team as a Client Support Specialist - Managed Service. Under the supervision of the National Account Manager, the Client Support Specialist - Managed Service works with National Account Manager on key accounts to analyze data on service trends and spending data for assigned account base. Communicates and builds relationships with key customer representatives to present data and drive efficiencies. Managed Service plays a key role in driving revenue and profit for the company through selling of our broad range of capabilities. REQUIREMENTS AND RESPONSIBILIES:

  • Analyzes service data and provides insight into market specific efficiencies and spending trends.
  • Contributes to the customer's long-term planning process. Provides strong financial acumen to all business decisions and deliver post analysis to ensure goals are met.
  • Prepares for and host key strategic meetings. Provides customer business and opportunity assessments.
  • Builds relationships with key customer contacts in area of responsibility, and address concerns around business performance. Leverages internal capabilities to support customer strategy.
  • Partners with Field Operations Management and Customer Support functions within the business to identify areas of concern with service performance. Works to develop strategies to improve performance, partner with Field Operations Management and Customer Support functions to implement.
  • Communicates directly with customer personnel as first point of escalation on emerging issues, follow up on current service statuses, and to provide proactive insights to areas of improvement. Handles Customer issues/opportunities promptly.
  • Develops and executes strategic plans for assigned customer base.
  • Responsible for maintaining and enhancing the integrity of the company and the Managed Service brand.
  • Performs other duties as assigned by the National Account Manager.COMPETENCIES:
    • Proven record of success in developing and maintaining customer relations, interpersonal relationships, and team relations.
    • Strategic thinking and planning.
    • Ability to analyze opportunities and develop creative solutions to meet customer needs and drive sales growth.
    • Proficient in Microsoft Excel, PowerPoint and Word, and data analytical skills.
    • Ability to work as part of a team.
    • Must be a self-starter and be able to accomplish tasks in a timely manner.
    • Excellent oral and written communication and presentation skills.EDUCATION AND EXPERIENCE:
      • Bachelor's degree preferred
      • Minimum 3 years' experience in the beverage or foodservice industries, preferably in both customer management and operational rolesTRAVEL REQUIREMENTS: Travel will be required to perform in this role. The amount of travel will depend on the opportunities that are being worked at any particular time. Incumbent should expect to have a travel requirement average of -25%.LOCATION:The Company Headquarters is located in La Vergne (Nashville) TN.BENEFITS:The role includes base salary, Health/Dental/Vision Insurance, life Insurance, Paid Time-off, 401(K), and Stock Purchase Plan.EQUAL OPPORTUNITY EMPLOYER:ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Keywords: The ICEE Company, Nashville , Client Support Specialist, Other , Nashville, Tennessee

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