Third Party Biller II
Company: Loews Hotels & Co
Location: Nashville
Posted on: May 16, 2022
|
|
Job Description:
Loews Hotels & Co is a leading owner and operator of luxury
hotels with a portfolio consisting of 26 hotels and resorts in the
United States and Canada. Located in major city centers and resort
destinations from coast to coast, the Loews portfolio features
one-of-a-kind properties that go beyond Four Diamond standards and
embrace their "uniquely local" community in order to curate
exciting, approachable and local travel experiences for guests. The
Sr. Third Party Billing Clerk is an integral contributor to the
billing processes in a high volume financial shared services
environment supporting an exciting collection of hotel properties
across North America. This team member supports the Third Party
Billing team by serving as the first point of escalation for their
questions, reviewing/auditing their work, and communicating
directly with leaders at our hotel properties, joint venture
partners, and third party companies. This team member also
validates, organizes, and sends regular invoices for our more
complex wholesale, tenant, rental, membership, corporate, VIP, and
unique billing requests across the chain. They are responsible for
the proper application of payment related to these accounts as they
are received. Timeliness and accuracy of the work performed by the
Sr. Third Party Billing Clerk is critical. This team member is the
first point of contact for our third party partners for all matters
related to invoicing and payment of these account types.
Achievement of aggressive excellence targets while delivering
extraordinary customer service to our hotel teams and clients is of
utmost importance. The Sr. Third Party Billing Clerk reports to the
Billing Services Manager. Job Specific:+ Upholds all company and
industry standards pertaining to PCI compliance, guest
confidentiality, and accounting best practices.+ Compiles final
invoice for wholesale, tenant, rental, membership, corporate, and
VIP accounts and ensures timely delivery to third party partners.+
Uses hotel sales, financial, and property management systems to
reconcile charges posted to third party accounts.+ Researches and
resolves missing or discrepant charges to ensure highest levels of
billing accuracy.+ Calculates contractual discounts owed and
adjusts accordingly in property management system.+ Collaborates
with other Billing Services and hotel team members to resolve guest
billing disputes.+ Maintains strong relationships with hotel
Reservations, Finance, Sales, and Operations team members to ensure
client needs are understood and met.+ Communicates directly with
guest/clients of the hotels to collect payment for direct-billed
balances; keeps accurate records of collections activities.+
Applies payments in hotel's property management system as specified
on remittances daily as they are received.+ Collaborates with
Training Manager, STAR Trainers, and Billing Manager to maintain
training environment focused on continuous improvement.+ Prepares
and maintains reports of aged receivables and collections progress
to be shared regularly with hotel team.+ Performs daily audit of
department's financial transactions to ensure accuracy and
compliance.+ Accountable for achievement of metrics and targets
associated with the position.General:+ Regular attendance in
conformance with standards+ May be required to work varying
schedules to reflect business needs+ Required to attend all
training sessions and meetings+ Other duties as
assignedQualifications:Required+ Ability to work cooperatively with
others.+ Ability to maintain confidentiality.+ Ability to read,
write and speak English effectively.+ Ability to communicate
effectively both written and verbally.+ Ability to work
effectively, maintain composure and make decisions in stressful
situations.+ Ability to organize workload, adapt quickly to change,
and deliver under the pressure of deadlines.+ Ability to perform
both standard and intermediate spreadsheet functions using
Microsoft Excel.+ Proficiency in windows-based computer programs to
include e-mail, internet and word processing applications.+ Strong
computer skills and ability to learn new computer applications.+
General knowledge of mathematics and accounting
principles.Preferred+ High School Diploma or GED equivalent+
Minimum 6 month service in Third Party Billing Clerk role, 1-2
years customer-facing work experience in a Hospitality or Finance
environment
Keywords: Loews Hotels & Co, Nashville , Third Party Biller II, Other , Nashville, Tennessee
Click
here to apply!
|