Accounts Receivable Specialist

Company: Connect America
Location: Nashville
Posted on: May 16, 2022

Job Description:

Job Description About the CompanyConnect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com. PurposeThe purpose of the Medical Billing A/R Dispute/Collection Specialist role is to help drive the accounts receivable function of the Account Receivable Team within Lifeline Systems. You will be a subject matter expert of all functions involved in the resolution of accounts receivable for GSD/Medicaid customers. You will have direct contact with GSD Payers/Agencies, including Finance and Operations leaders, to influence cash collections, A/R dispute resolution, resolve payment issues as they arise. You will also partner with the Sales team to strengthen customer relationships by fostering good-will and confidence. Job Duties and Responsibilities

• Collect on all past due balances for GSD Medicaid accounts.
• Work and resolve payer denials and disputes. Resubmit claims if appropriate.
• Track and monitor success of account resolutions.
• Proven ability to perform collections activities, including prioritizing follow-up actions and making informed decisions regarding payment plans, invoice credits, and bad debt designation
• Expert analysis of accounts receivable, to proactively identify issues and opportunities
• Expertise in Medical Billing and Account resolutions. Work directly with the billing and cash teams to proactively resolve issues.
• Professional written and verbal communications with customers.
• Working cross functionally with cash applications team, billing team, account managers, case managers and payers.
• Identifying trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessary
• Effective organization and time management of all tasks and projects
• Using conflict resolution skills to diffuse difficult situations in a calm and professional manner
• Maintaining diligence and motivation, to ensure consistent quality of work
• Promoting a healthy, productive team environment, by displaying a positive attitude and engaging respectfully with team members.
• Providing weekly status updates to financial operations leadership.
• Other duties and responsibilities as assigned.Skills and Qualifications
  • Bachelor's Degree preferred
  • Minimum 4 years of healthcare Collections and/or Accounts Receivable follow-up experience
  • Acute analytical skills and relentless attention to detail
  • Excellent and concise oral and written communication skills, including active listening.
  • Passion for customer experience, operational excellence, and continuous development.
  • Knowledge of Managed Care Contracts, Medicare, and Medicaid
  • Eager to take on new tasks/responsibilities, develops and shares best practices.
  • Peoplesoft, SAP or similar ERP accounting applications experience, a plus
  • Experience managing complex work assignments
  • Excellent customer service etiquette
  • Adept at navigating through a variety of computer applications simultaneously
  • Strong sense of pride and urgency
  • Strong interpersonal skills, with positive attitude.
  • Teamwork mentality with the ability to work well independently
  • Approachable and coachable, with constructive and respectful response to inquiries and feedback
  • The ideal candidate will be adaptable, flexible, and will be adept at leading through change. Connect America/Lifeline is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.

Keywords: Connect America, Nashville , Accounts Receivable Specialist, Other , Nashville, Tennessee