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REMOTE San Antonio Tier 1 Help Desk

Company: Apex Systems
Location: Nashville
Posted on: May 16, 2022

Job Description:

We are moving quickly to fill this role and are looking for individuals to start as soon as May 16th, 2022.
Location: San Antonio, TX , Remote environment for now
Shift: Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.
Clearance: Candidates must be U.S. Citizens and able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment.
Certification Requirement: CompTIA Security+ (must be CE version)
Responsibilities: --- First-level support of all inbound calls, generating an Incident for all new issues.--- Accurately logging, ticketing, and tracking/owning all incidents.--- First contact resolution of desktop issues or follow proper escalation procedures--- Provide accurate, timely, and professional resolution on all supported issues.--- Timely, accurate, thorough and professional follow-up on all Incidents.--- Quickly identify and escalate high-priority issues.--- Accurately triaging/assigning/escalating tickets per current processes and standards.--- Maintain dependable attendance and schedule adherence.
Skills:--- Strong critical thinking skills that facilitate expedient problem solving--- Strong communication skills--- The ability to effectively communicate technical matters to a non-technical audience--- Hardware/software maintenance skills--- Ability to multitask while staying focused in a fast-paced competitive environment--- Proficient with Microsoft Office--- Proficient with Windows 7 and Windows 10 operating system--- Knowledge of mobile devices--- Experienced in the use of remote access applications--- Able to work in a team environment--- Able to resolve technical issues within the policies and guidelines provided--- Excellent customer service skills
Requirements:--- Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.--- Certification: CompTIA Security+ CE--- Ability to support any shift within a 24/7/365 environment, including early mornings, late v nights, weekends, and holidays.--- Familiar with ITIL and Service Desk support methodology.

Keywords: Apex Systems, Nashville , REMOTE San Antonio Tier 1 Help Desk, Other , Nashville, Tennessee

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