REMOTE San Antonio Tier 1 Help Desk
Company: Apex Systems
Location: Nashville
Posted on: May 16, 2022
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Job Description:
We are moving quickly to fill this role and are looking for
individuals to start as soon as May 16th, 2022.
Location: San Antonio, TX , Remote environment for now
Shift: Must be available 1st, 2nd, and/or 3rd shift, and able to
support a 24 x 7 environment.
Clearance: Candidates must be U.S. Citizens and able to obtain
and/or maintain an ADP II Public Trust security clearance as a
condition of employment.
Certification Requirement: CompTIA Security+ (must be CE
version)
Responsibilities: --- First-level support of all inbound calls,
generating an Incident for all new issues.--- Accurately logging,
ticketing, and tracking/owning all incidents.--- First contact
resolution of desktop issues or follow proper escalation
procedures--- Provide accurate, timely, and professional resolution
on all supported issues.--- Timely, accurate, thorough and
professional follow-up on all Incidents.--- Quickly identify and
escalate high-priority issues.--- Accurately
triaging/assigning/escalating tickets per current processes and
standards.--- Maintain dependable attendance and schedule
adherence.
Skills:--- Strong critical thinking skills that facilitate
expedient problem solving--- Strong communication skills--- The
ability to effectively communicate technical matters to a
non-technical audience--- Hardware/software maintenance skills---
Ability to multitask while staying focused in a fast-paced
competitive environment--- Proficient with Microsoft Office---
Proficient with Windows 7 and Windows 10 operating system---
Knowledge of mobile devices--- Experienced in the use of remote
access applications--- Able to work in a team environment--- Able
to resolve technical issues within the policies and guidelines
provided--- Excellent customer service skills
Requirements:--- Department of Defense security clearance (ADP II
Public Trust), or the ability to obtain one.--- Certification:
CompTIA Security+ CE--- Ability to support any shift within a
24/7/365 environment, including early mornings, late v nights,
weekends, and holidays.--- Familiar with ITIL and Service Desk
support methodology.
Keywords: Apex Systems, Nashville , REMOTE San Antonio Tier 1 Help Desk, Other , Nashville, Tennessee
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here to apply!
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