Customer Support Specialist, Flex Benefits (remote/hybrid)
Company: NFP
Location: Nashville
Posted on: May 15, 2022
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Job Description:
Who We Are We---re NFP, a five-time Best Places to Work award
winner in Business Insurance for 2017, 2018, 2019, 2020 and 2021.
We are also recognized as an Elite 2018 Agency award winner named
as a Top Employee Benefits Firm. We are a leading Insurance Broker
and Consultant that provides Employee Benefits, Property &
Casualty, and Retirement and Individual Private Client solutions to
help our clients reach and realize their goals because we believe
business is personal. Our personal commitment to our team and our
clients have created long-lasting and successful relationships
across our growing 300 nationwide offices and 17 international
locations. To learn more, please visit: https://www.nfp.com. The
Division within NFP American Benefits Group (ABG) is one of the
nation---s leading employee benefit solution providers for Consumer
Directed Health accounts, COBRA and Direct Billing services. Over
the course of the past 25 years we have grown considerably and we
are looking to grow our team even further. We are transforming the
benefits administration industry with empowering technology and a
world class customer service experience. Come join us and be a part
of a team of outstanding individuals working towards building
benefit solutions and creating great futures. We---re proud to be
on the leading edge of our industry today, and as we move into the
future of Consumer Directed Health Care. Our core mission is to
deliver our empowering technology solutions and exceptional service
while building strong long term relationships with our clients,
brokers, consultants and participants. Position Summary/Objective -
Customer Support Specialist The Customer Support Specialist
supports and serves participants, clients, and brokers with their
pre-tax flex benefit needs. This person will help to administer
flexible spending accounts (FSA---s), health reimbursement
arrangements (HRA---s), health savings accounts (HSA---s) and
commuter benefits. This position is perfect for you if you have the
required flex benefits experience and you thrive to help others
understand and access said benefits. We---re looking for someone
who loves solving problems and creating long term customer
relationships. This is a great opportunity if you care deeply,
genuinely and passionately about customer support and about the
role it plays in making a customer-centric team successful. This is
a full-time position, ideally working on-site and hybrid from our
North Hampton, MA office. We also offer the flexibility for
experienced candidates, with flex-benefits administration, to work
remotely from any US Office and on a 8:30-5:30pm EST schedule. In
order to work remotely, you must maintain a confidential work space
and high-speed internet access. Essential
Functions/Duties/Responsibilities Field incoming emails and phone
calls with courteousness, professionalism, and accuracy Provide
first-tier technical support (password resets, website help etc.)
as well as assist participants with account management questions
Provide excellent customer service with an ability to be
knowledgeable, patient, compassionate and resourceful Evaluate,
troubleshoot, and follow-up on participant and client issues while
documenting all interactions and expediting issues to appropriate
team members when necessary Process daily transactions and changes
promptly and accurately Work with the new customer on-boarding team
to balance the work flow Answer and return all inquiries in a
timely manner Understand and apply all confidentiality guidelines
Continually gain knowledge of relative compliance topics and better
understanding of our products, services, systems and processes;
their features and functionality Generate customer satisfaction and
build long term relationships Desired Skills Experience with
Alegeus or similar software for benefits administration Proficiency
in Microsoft Office products Strong analytical and mathematical and
technical skills Excellent written communication skills - writes
clearly; edits work for spelling and grammar; varies writing style
to meet needs; presents numeric data effectively; able to read and
interpret written information Excellent interpersonal skills
communication skills. Ability to handle situations in a calm,
courteous and professional and ethical manner Attention to detail
and follow-through; maintains a sense of urgency while being
flexible to changing needs and priorities Ability to work
independently while making decisions utilizing sound judgment Must
be able to cope in fast-paced, demanding environment managing
sensitive, confidential issues Must be able to handle call volume
and administrator/operations functions Must value and promote team
spirit, have outstanding interpersonal skill set; exhibit
professionalism within the workplace; maintain punctuality and
adherence to set schedule; have solid research and follow-up skills
Qualifications And Experience Knowledge of flex benefits
administration required Associates Degree or equivalent experience
preferred. HS Diploma or GED required 2 years of related experience
and using a SaaS web-based application required 2 years in an
Customer Support/Account Management-type role preferred Track
record as an enthusiastic team player with proven ability to
prioritize and multi-task A passion to make customers and coworkers
feel important and valued Proficient PC Skills (Microsoft Office,
Excel, Outlook) Preferred Skills - Not a Requirement Bilingual,
Spanish What We Offer NFP is proud to offer a competitive salary,
PTO & paid holidays, 401(k) with match, exclusive discount
programs, health & wellness programs, and more. Our PeopleFirst
culture focuses on building and nurturing lifelong relationships
with our employees because, at the end of the day, we exist to be
there for others. NFP and You Better. Together. NFP is an inclusive
Equal Employment Opportunity employer. refid: nfphf2022-1
Keywords: NFP, Nashville , Customer Support Specialist, Flex Benefits (remote/hybrid), Other , Nashville, Tennessee
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